.Provide oversight and leadership to Clinical Leads (CL) for project productivity, delivery and quality resulting in strong financial performance and customer satisfaction.Work with Clinical Lead (CL) teams to focus on leveraging deep therapeutic expertise and IQVIA solutions to drive operational excellence and strategic leadership with our customers.Direct and manage an assigned team of clinical leads who lead or support studies or programs to make sure quality, time and budget deliverables are met to the Sponsor's satisfaction and in accordance with Standard Operating Procedures (SOPs), policies and practices.Ensure Clinical leads are trained and individual development is aligned and in place to meet project and organizational needs.Attract, develop and retain talent.Essential FunctionsEnsure clinical delivery of assigned projects in compliance with regulatory requirements (International Conference on Harmonization (ICH)-Good Clinical Practice (GCP), protocol), customer requirements (contract), and internal requirements (policies, Standard Operating Procedures (SOPs), project plans).Ensure all Clinical Leads (CLs) obtain Fundamental Good Clinical Practices (GCP) accreditation during a two year cycle.Actively engage with Clinical Leads (CLs) to review project performance and deliverables. Address CL performance issues and / or escalations by working with Clinical Leads (CLs) to create action / recovery plans.Ensure compliance to the Clinical Leads (CL) metrics dashboard of all direct reports. Foster an environment where lessons learned are shared within the team.- Ensure compliance on the overall Risk Management process including risks that are escalating into issues. Work with Clinical Leads (CLs) on identification of risks that can lead to processes improvement / standardization across the organization.- Ensure compliance to quality management processes that apply to all projects. Support quality initiatives and ensure quality metrics are met at all times.- Mentor Clinical Leads (CLs) to manage clinical aspects of Project Finances including Estimate at Completion (EAC). Support Clinical Leads (CLs) to understand the scope of clinical delivery and create plans to deliver against this scope and to monitor and manage changes against baseline Estimate at Completion (EAC) and identify additional service opportunities or out of scope work.- Support Clinical Leads (CLs) in baselining and updating Project Schedules, to align with the stage of the project and ensure Project Schedules are published on a timely basis for actual dates and changes in forecasted days.- Coach Clinical Leads (CLs) to identify Out of Scope items, discuss impact and proactively suggest remediation plans when considering risks / delays and present these to Project Leads to determine appropriate action.Discuss and promote proactive identification of milestone risks by Clinical Leads (CLs)
