Asesor/A Servicios Mecánica

Job summary
Epos Spain (Grupo Proman) is hiring a mechanic service advisor in Sant Cugat del Vallès.Responsibilities include attending to customer needs, offering quality service, and managing appointments and customer communication during the repair process.Minimum requirements include 3-5 years of experience in a similar role and a diploma in Automotive Engineering.
Job seniority: mid-to-senior level
Responsibilities
• Attending to and identifying customer needs to provide quality and tailored service.• Checking the vehicle's history and recent interventions to offer additional services and verify active safety campaigns.• Scheduling and registering appointments in the company's ERP system.• Contacting customers who missed their appointments to reschedule.• Providing customers with a preliminary repair quote.• Managing mobility options such as courtesy cars or taxis.• Keeping customers informed about any changes or incidents during the repair process.• Delivering the vehicle to the customer and handling any customer complaints.
Requirements
• Minimum of 3-5 years of experience in a similar role.• Diploma in Automotive Engineering.• Knowledge of mechanics.• Proactivity, commitment, empathy, teamwork skills.• Ability to work under pressure.• Strong sales and communication skills.• Organizational skills.
Key Skills Needed
• Proactivity• Commitment• Empathy• Teamwork• Ability to work under pressure• Sales and communication skills• Organizational skills
Benefits
• Initial 3-month contract with potential for permanent employment.• Working hours: 9:00h-13:00h and 15:00h-18:00h (Monday-Friday).• Salary: 26,000 euros per year + bonuses and sales commissions.