Radisson Hotel Group is one of the world's largest
hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in
operation and under development in 95+ countries. The Group's overarching brand
promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the
core of our business success and future. Our people are true Moment Makers and
together we bring the culture, spirit, environment and opportunities that
empower you to be your best, every day, everywhere, every time. Together, we
make Every Moment Matter.
We are now looking for a Assistant Manager Distribution Systems to join our dynamic team here at Radisson Hotel Group!
The Assistant Manager Distribution Systems plays a pivotal role
in supporting the Director of Distribution Systems, who oversees a team
dedicated to managing distribution systems. This team provides essential
support to all revenue and commercial distribution stakeholders.
Their primary responsibility is to ensure the accuracy and
efficiency of the distribution systems. This includes tasks such as
monitoring channels for consistency, managing rate disparities, and
implementing optimized activities to maximize revenue potential across
various distribution channels.
Working closely with the Director, they assist in managing the
team effectively, allocating resources across projects, and maintaining
day-to-day supervision. Their role involves coordinating and planning daily
tasks and ad-hoc projects in alignment with the objectives of revenue and
commercial distribution stakeholders. Additionally, they actively contribute
to maintaining system accuracy by meticulously managing hotel content,
policies, and rates within the Radisson Hotel Group's Central Reservations System
CRS) and OTA connections.
Through their diligent efforts, the Assistant Manager of
Distribution Systems supports the Director in ensuring the smooth operation
of distribution systems, ultimately contributing to the success of revenue
and commercial distribution initiatives across the organization.
Roles / Responsibilities : Channel Maintenance & Performance
Monitoring Oversee regular audits of the CRS (EMMA) to ensure
accuracy and completeness of data. Facilitate the loading of any missing
products and ensure the correct distribution of products across all channels
by sending partner maintenance spreadsheets. Monitor connectivity performance
dashboards to optimize channel performance, troubleshoot issues, and
coordinate necessary maintenance tasks. Distribution Optimization Collaborate with the RHG Distribution team and properties to optimize hotel performance on third-party channels.
Coordinate the implementation of endorsed activities aimed at enhancing hotel performance and driving revenue. Lead Revenue Optimization projects, including new partner rollouts and distribution activities, to maximize distribution efficiency.
Rate Parity Management
Lead the monitoring and maintenance of Rate Parity across channels by
conducting regular audits and troubleshooting any discrepancies. Work closely
with properties to ensure adherence to correct procedures and participate in
partner activities to maintain rate parity integrity. Process Improvement Evaluate current processes to identify opportunities for efficiency enhancement within the team. Design and implement new processes as necessary to streamline task execution and improve overall team effectiveness.Technical Support and Team Management Assist the Manager / Director / Senior Director Revenue Systems in new connectivity projects and rollouts requiring technical expertise for swift and effective delivery.Collaborate with the commercial distribution team to understand requirements and align with RHG procedures and system capabilities.
Additionally, provide support in team management tasks such as recruitment, training, onboarding, vacation scheduling, and performance reviews
Technical Support and Team Management Assist the Manager / Director / Senior Director Revenue Systems in new connectivity projects and rollouts requiring technical expertise for swift and effective delivery.
Collaborate with the commercial distribution team to understand requirements and align with RHG procedures and system capabilities.
Additionally, provide support in team management tasks such as recruitment, training, onboarding, vacation scheduling, and performance reviews.
most relevant factors which determine whether you are successful in your
position : Technical Proficiency : Essential skills and
knowledge for job effectiveness. Problem-Solving : Identifying issues, analyzing
situations, and proposing solutions. Communication : Clear verbal and written interaction
with colleagues and stakeholders. Adaptability : Flexibility in changing circumstances
and technologies. Attention to Detail : Preventing errors and
maintaining accuracy. Time Management : Efficiently prioritizing tasks and
meeting deadlines. Teamwork : Collaborating effectively and supporting
team goals. Leadership (if applicable) : Inspiring, motivating,
and guiding team members. Customer Focus : Prioritizing customer needs and
satisfaction. Results Orientation : Focusing on achieving
measurable outcomes aligned with goals. Cross-Functional Collaboration : Collaboration with
various departments is essential to align strategies and objectives.
Job requirements and
qualifications :
Minimum education : Bachelor's degree
from accredited university - E-commerce, Marketing, Business Administration,
Hospitality or related major preferred
Minimum experience : At least two years'
business experience in an international environment with a focus on sales,
revenue management, account management and e-commerce.
Experience gained in an OTA, Wholesaler or Hospitality group and previous revenue ownership
an advantage. Language skills : Fluent English both written and spoken, additional language skills
are welcome.
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