col-wideJob Description:**Tasks**:Evaluate event to determine if it qualifies as a complaintManage customer relationship and expectations during course of complaint investigation and resolution processAssess complaint information provided and conduct additional investigation as needed and escalate as appropriateEvaluate complaints for Medical Device Reporting to competent authorities o Prepare and submit reports to Competent Authorities, after review by more senior team memberSummarize findings, including a review of the investigation, product analysis, imaging review, instructions for use (IFU), and any other relevant labeling and/or training materials, and formulate conclusions o Prepare and submit final customer correspondence, after review by more senior team member**Requirements**:Still enrolled in studies related to Biomedical and Biotechnological Engineering (Degrees/Masters) or any degree related to healthComfortable working in EnglishFull-time (40h/week) availability for min. 6 monthsProblem-solving and critical thinking skillsCommunication and relationship-building skillsBasic knowledge of medical terms and human anatomy**Big plus**: knowledge of Medical Device Vigilance regulations, and regulatory reporting regulationsWhat is it like to work at Edwards Lifesciences in Spain?As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).Edwards Lifesciences in Spain also offers the following benefits:Competitive Compensation and Benefits packageFlexible working hours, remote workingPension planLife InsuranceMedical planMeal VouchersService AwardsEnhanced Leave benefitsEmployee Stock Purchase ProgrammeEmployee Assistance ProgrammeComprehensiveWellness programme including gym membership reimbursement, fresh fruit in theoffice, yoga lessons, subsidized massages, mindfulness sessions, educational events, charity activities and much more.Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.About Edwards LifesciencesEdwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 13,000 individuals worldwide.For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.COVID Vaccination Requirement**For United States Applicants Only**:Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.**Know your Rights**: Workplace Discrimination is Illegal PosterDisability accommodation for employment applicantsEdwards E-VerifyFamily and Medical Leave Act (FMLA)Employee Polygraph Protection Act (EPPA)Pay Transparency Notice
