Full-timeJob DescriptionAs an Associate Director (Consulting) in the Above Market Customer Success Team, you will be leading a team of Analytics and Insights and working with cross-functional/countries team to service the regional headquarters of NIQ global clients. Customers ObsessedCustomer focus with a consistent approach and enhance customer satisfaction. Build strong relationships and improve engagement with clients. Show interest in the customer and their business/industryLead senior Stakeholders on thought leadership & insightsAble to deliver clear, complete and correct information appropriately (even while checking for understanding)Facilitating daily andstrategictwo-way communication with customersProactive, look out for Voice of ClientTake action by kickstarting initiatives and not only reacting to customer requests. Always look out for VOC and recognize opportunities for improvement. Drives NPS participation rate & positive scoreWork with in-market teams and other NIQ stakeholders to develop NPS action plansBusiness Acumenand strategic thinking with C-suite engagement & Sales Leads GenerationAble to uncover unstated needs beyond clients' briefs and develop insights, implications, and recommendations that lead to opportunities and outcomes, including generating sales leads for NIQ across solutions/productsLead senior Stakeholders on thought leadership & insightsGood understanding of NIQ solutionsDrives QBOResults & Outcome FocusCo-own JBP with AD TeamLead Governance Process & DiscussionEscalation Management (for major escalation)Leadership & ManagementLeading a team of analytics & insights to fulfill the analytical requirements of the clients. Working with cross functional/countries teams to address clients' business questions, concerns & queriesWorking with Account Development team to drive customer satisfactionQualificationsBachelor/ Master Degree from all backgroundsAt least 8-10 years of experience in relevant field which requiredcommunication, operational, and analytical skillsProficient in Microsoft Office applicationsGood visualization skills – interested in storytelling techniquesBusiness English knowledge, both verbal and writtenAbility to work within a virtual environmentOpen for change, integrity & client-centric mindsetAdditional InformationAbout NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.com. Want to keep up with our latest updates? Our commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
