col-wideJob Description:Description Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around. people working in over dialects and languages, in countries, operating across all business sectors and all continents on behalf of major international companies.Teleperformance Spain, with more than 4, employees in sites (certified with Great Place to Work, AENOR and Top Employer). We're looking for an experienced Training and Quality Manager, who is ready for a new challenge in a truly diverse, multicultural environment that is growing at a fast pace.We are seeking an individual with solid management experience, a passion for training & processes and a background in B2B Sales or Digital Marketing.Purpose of the role:Reporting directly to the Multilingual Operations Training & Quality Manager, the manager will be responsible for leading Training and Quality Team Leaders, Trainers, Quality Analysts and processes, as well as defining and implementing strategies to ensure an excellent training experience for the trainees, and liaising with internal and external stakeholders.Main responsibilities:Defines and manages the implementation of the end-to-end L&D and quality strategy in the assigned Projects / Operations (Sales and Digital Marketing), in alignment with the Multilingual Operations Training & Quality Manager.Leads the QA & Training Team and ensures they are set for success and deliver training excellence.Based on the strategies defined with the Ops Management and Talent Development Management, establishes processes to identify learning needs, manage development plans and ensure their implementation.Manages the development of the appropriate learning solutions, initiatives, frameworks and curricula for assigned operationsResponsible for the implementation of TP Global Training and Quality Standards and Processes for the operations assigned.Supervise on the impact of the training plans for each operationMake sure the proper implementation of the reporting systems (all level) in the projects / campaignsLiaises with, internal and external C-levels, Operation Managers, Recruiting, People Admin Dept, IT, WFM, other depts and Clients**Requirements**:Fluency in English and SpanishProven track record of managing training processes in sales operationsMin. 2 years experience in team management, preferably in multilingual environmentsExperience in digital marketing will be considered a strong assetAbility to manage in both remote or B&M environments, coordinating direct and indirect reportsProficient data analysis skillsSharp ability to use data to make decisions and to identify priorities and areas for improvementAbility to plan and carry out knowledge management strategies, measuring the impactAbility to handle multiple tasks at a time and meet deadlinesStrong communication, coaching and stakeholder management skills**Benefits**:Full-time ( hours/week)Relocation Package (flight, PCR test and economic support for accommodation)Referral Program:Bring a Friend and get a Referral fee ( - 1. depending on the language/project)**Salary**:- gross/year - up to. gross/yearContinuous training and development programEmployment with the world's largest provider of contact center servicesExcellent work environment, great colleagues, social arrangements and personal developmentDynamic business casual environment with colleagues of all ages gathered in a highly-motivated teamJob SummaryID:6FCCC35324Department:ST_QA
