.Descripción del empleo Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Job SummaryAssists the Front Desk Manager in administering front office functions and supervising staff on a daily basis. Manages the Front Desk operation including Registration, VIP Registration, and Check-Out, as well as directly manage the Guest Service Agents. Position directs and works with managers and associates to carry out procedures ensuring an efficient check in and check out process.Monitors guest and associate satisfaction and maximizes the financial performance of the department. Strives to ensure guest and associate satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.Candidate ProfileEducation and ExperienceHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.OR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.Core Work ActivitiesSupporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Encourages and building mutual trust, respect,and cooperation among team members.Serves as a role model to demonstrate appropriate behaviors.Understands associate positions well enough to perform duties in associates' absence.Handles associate questions and concerns.Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.Supports daily Front Desk shift operations.Supporting Progress Toward Guest Services and Front Desk GoalsSupports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.Develops specific goals and plans to prioritize, organize, and accomplish your work.Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.Strives to improve service performance.Observes staffing levels to ensure that guest service,operational needs and financial objectives are met.Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.Supports same day selling procedures to maximize room revenue and hotel occupancy.Understands the impact of Front Desk operations on the overall hotel financial goals and objectives
