Be PART of our Learning Manager- NCR SITE!Manages training programs and learning experiences for adult learners in a site.Hires, trains and supervises a staff of trainers.Develops/implements training programs for contact center personnel, which may include management development programs.Develops evaluation and validation instruments to collect and interpret data assessing organizational needs and training program effectiveness.Identifies skill and knowledge requirements for sites/accounts through analysis of data from multiple sources.Designs learning strategies to fill needs as identified through analysis and in partnership with Coaches and Operations Managers.Conducts the most complex training classes.Develops standards for monitoring agents/representatives.Ensures that feedback programs provide agents with guidance to correct problems.Conducts train-the-facilitator sessions to keep trainers effective.Qualificationat least 2 years of proven success as an internal and/or external training and development practitioner with experience coaching, mentoring and developing others in a complex, fast-paced environment.Solid understanding of training processes and practices for adult learners. Strong understanding of computer basics (Windows, Excel, Word, e-mail and Internet). Strong problem-solving skills, research skills and decision-making skills. • Excellent interpersonal skills. Organization and time management skills. Excellent listening and oral/written communication skills. Ability to manage projects and deadlines, manage people, create effective partnerships with leadership, establish strong community education ties, develop training materials and apply reason to business problems. Good judgment and the ability to express thoughts clearly and simplyPreferably with airlines/travel account experienceSitel Group and SYKES are now Foundever.Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Mission: At Foundever, we make things simple.Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed.Sitel Group and SYKES are now Foundever.Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Mission: At Foundever, we make things simple.Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed. Don't provide your bank or credit card details when applying for jobs. Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr
