Our client, a leading global ICT service provider, is recruiting for an BSS Domain Support Lead - AM to join their business in Spain . Position Title: Position Type: Permanent Start Date: ASAP Location: Madrid or Valladolid, Spain Contact: Position Overview As a Domain Manager for BSS domain in telecom stack, your role is pivotal in ensuring the smooth functioning of operations and service delivery. Experience working in telecom service providers is an added advantage Key responsibilities Service Delivery: Manage the end-to-end delivery of IT services, ensuring adherence to service level agreements. Oversee incident, request, and problem management processes to maintain optimal service levels. Implement best practices for incident resolution and escalation procedures. ITIL Framework: Apply ITIL (Information Technology Infrastructure Library) principles & practices in service management. Implement ITIL processes for incident, problem, change, and configuration management. Service Improvement : Continuously evaluate and enhance IT service processes . Create a plan & drive the change to achieve high degree of automation, AI adoption to predict failures and deliver autofixes. Performance Monitoring: Ensure implementation of the right tools and technology to provide a complete dashboard of every single service and help us proactively monitor. Establish and monitor key performance indicators (KPIs) to assess and improve service delivery. Generate reports and insights for management review. Team Leadership: Foster a customer-focused culture, emphasizing responsiveness and continuous improvement via automation and adoption of technologies and techniques to move to a predictive way of working. Stakeholder Management: Collaborate with internal & customer stakeholders to align with overall objectives & goals Qualifications Minimum Years of IT Experience - 10 years with at least 3 years of experience in the telecom domain. Experience working in telecom service providers is an added advantage Proven experience in maintenance & operations for BSS domains for in telecom Proven experience in IT service management, with a strong understanding of ITIL principles. Leadership and team management skills. Excellent communication and interpersonal abilities. Analytical mindset with a focus on continuous improvement. If you know of anyone within your network who may also be interested in this position,would you please forward this 'Email & Role' to them. Please note: That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender. Group Head Office Manning Global AG #J-18808-Ljbffr
