Key Roles and Responsibilities:Act as a bridge between the business problems and the technology solutions.Analyse, transform and ultimately resolve the business problems with the help of technology.Work with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.Deliver business projects in line with sponsor requirements and enterprise architecture.Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.Assist with the resolution of issues pertaining to the service.Adhere to and follow the relevant development and support processes.Communicate and escalate if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.Take responsibility for delivery of project elements with minimal supervisionKnowledge, Skills and Attributes:Broad understanding of business practices and processesExcellent team player who displays good client service orientation with well-developed administrative and organisation skillsDeep expertise in specific systems, processes and technologies that they will be required to analyseMeticulous attention to detail whilst working under pressureExcellent verbal and written communication skillsAbility to listen empatheticallyAbility to build rapport and engage effectively with a variety of stakeholdersKnowledge of project management methodologyExcellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectivesExcellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentationsVery good working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and VisioUnderstanding of systems generally used in a services organisation e.g. ServiceNow, Siebel, Remedy, SAP, EMS would be advantageousAcademic Qualifications and Certifications:Relevant Bachelor's degree or equivalent with related demonstrable experienceProject management certification would be advantageousIIBA Membership requiredPMI PBARelevant technology certification(s) required, such as ITILRequired Experience:Seasoned experience as a Business Analyst gained within a technology services environmentSeasoned experience as a system administrator or developer would be advantageousSeasoned experience in and with all operational aspects of a Services business, preferably with a Systems IntegratorSeasoned experience in the business requirement gathering, use case definition, process mapping and implementing new services and systemsUnderstanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integratorSkills SummaryData Warehousing (DW), Integration Development, Process Mapping, Project Integration, Structured Query Language (SQL), Systems Integration, Use Case Development, Workflow DesignWhat will make you a good fit for the role?Workplace type: On-site WorkingEqual Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
