The Role: How you'll make an impact at Personio It's time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we're solving real problems for real people.CO Business Processes is our internal support team within Customer Operations, running the Process, Quality, and Performance Management for the specific processes of Professional Services, Customer Support and Payroll Operations. In addition, the team owns and develops the portfolio of Service Offering for our customers. Role Responsibilities: What you'll do Business Process Management: You are responsible for a defined set of new and existing Business Processes within one specific business unit of Customer Operations, ensuring the daily operations.Continuous Improvement: You are continuously maximizing efficiency, stability and automation of your processes.Knowledge Management: You are documenting and updating all relevant information about your processes/workflows in our internal KM.Business Requirements: You collaborate with other teams to facilitate process/service changes, especially by creating Business Requirements, as well as supporting the introduction of technical changes. Process Monitoring & Reporting: You are designing, requesting and continuously monitoring the reporting of your respective processes, identifying issues and improvement potentials.Incident Management: You are initiating the Incident Mgmt. in case of disruptions of your processes.Team Enablement: You are collaborating with CX Education to ensure that all teams are enabled to use and manage your processes in a safe and compliant way. Role Requirements: What you need to succeed You have a proven track record of 3+ years in process management and 3+ years in a customer-facing role in a B2B/B2C environment - ideally in the SaaS industry.You are very reliable and diligent in your work, and have a high attention to detail.You are a tech-savvy, data-driven person with strong analytical skills. You are adaptable and open to change, being used to working in a dynamic and fast-growing environment.You are adept at supporting projects as a subject-matter expert, ensuring that your tasks are completed on time.You have excellent written and spoken English communication skills, and preferably additional German skills (B1). Why Personio Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equityEnjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiativeReceive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCaresFind your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working frameworkInvest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and moreConnect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrationsEngage in a high-impact working environment with flat hierarchies and short decision-making processes About us Bring your best. Make your mark. We're using technology to revolutionize the way HR operates so that we can transform the way millions of people experience work every day. We move fast, challenge the status quo, and support our people as they shape their careers.With over 10,000 customers and a team of 2,000 in eight offices around the world, now is the perfect time to join! We believe in hiring driven people who want to make an impact. So bring your best, and let's build the future of HR technology together.Discover our Personio Principles, that guide our mindset, behaviours, and the ways we work together:Exceed Customer Expectations: We anticipate, prioritize, and solve for the needs of our customers.Deliver Exceptional Results: We dream big and move with urgency to make great things happen.Elevate One Another: We work together as trusted partners to amplify our collective impact.Care to Challenge: We care personally and challenge directly to unlock our full potential.Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together.
