.CI Team Leader (Spain and Italy) - Internal only applicationsFull-timePlease kindly note, the following job advertisement is intended exclusively for internal combined-Companyexisting employeesof NIQ & GfK. If you are not an existing NIQ or GfK employee we regret to inform you that your application for this position will not be considered. However, we encourage you to explore other opportunities that align with your qualifications and career aspirations, within our organization.ABOUT THIS JOB:Team Leader actsas a main point of contact from Operations to internal client services. Main responsibility is to lead and drive the operational design and delivery of our client offering. Accountable for overall Operation's department quality, performance, monitoring, reporting, and analysis by driving improvement in first-time delivery contributing to client satisfaction. Responsible for team management.If you feel that a managerial career is something for you, at the same time you already have leadership experiencebehind and you are open to start developing yourself as a people manager - this offer may be perfect for you!RESPONSIBILITIES:Ensuring that changes in the client's database are delivered on time with high quality,monitoring team's KPI, and being up to date with all processes related to assigned areas,identifying and addressing process gaps, securing process compliance,planning and executing medium-sized/small projects,ensure service projects are planned and executed to schedule and scope,RCA and Client escalation management,working with people development plans and supporting the ongoing growth.QUALIFICATIONS:Leadership experience and/orgood knowledge of NIQ E2E process (CI knowledge would be beneficial)Profound combination of people management and operational skills,Combination of deep operational skills combined with client orientation,Excellent communication skills including English language (verbal and written),Problem Solving,Decision-Making skills and Crisis ManagementAbility to manage and engage a team,Delegating and executing skills with the ability to provide constructive feedback,Ability to quickly react to Client escalations and find solutions.WE OFFER:Benefits package: Multisport card, private medical coverage Medicover, life insurance,Benefit platform allowing to purchase cinema, theater tickets, sport activities etc.; Additional days off and recognition of special moments in your life; Stable working environment with an employment contract; A possibility to create an individual career path, additional trainings, and access to Linkedin Learning; A possibility to engage in charity; Work in hybrid mode(2daya week from the office).About NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach
