.For more than 80 years, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere.Natus' Sensory division is the leading manufacturer of medical devices for a wide range of specialties, including the hearing, balance, and vision markets.Our mission is to improve patient outcomes and our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for professionals.The success of our company depends on our employees. This is where you come inJOB SUMMARY :The Audiology Clinical Applications Specialist (m / f / d) role includes the demonstration and training of all devices within Natus Hearing and Balance portfolio with the Distribution partners and Direct country ANZ at Clinical Locations.The role also consists in software, hardware, technical, and PC demonstrations to work towards prompt resolution of the order, maximize customer satisfaction and to promote a quality image of Natus.In addition, the Clinical Application Specialist will actively promote Natus from a Clinical Marketing perspective, drive local market intelligence, promote various Natus Academies and drive to create a network of Key Opinion Leaders. Specified region is ANZ.The Audiology Clinical Application Specialist may be asked to support the Development of existing and new products.DUTIES AND RESPONSIBILITIES include the following and may include additional duties as assignedStay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.Develop and maintain detailed insight into the Natus Medical ANZ product catalogue and respective software packages, ensuring up-to-date knowledge of evolving product development.Support Sales team for product demonstrations, tender applications regarding Natus products offered in the assigned region (ANZ).Monitor the competitive environment across product lines and services, to maintain the awareness as well as remaining up to date in current research and test protocols for Product Development.Support sales initiatives by attending regional conventions, trade shows and via communication with distributors and sales representatives.Collaborate with Regional Sales manager for the strategy of the department.Support Marketing regarding establishing and keeping contact with potential key opinion leaders.Link between R&D and sales force.Provide consistent and professional audiological support for all products to customers, distributors and internal colleagues through face-to-face interaction, telephone calls and email.Communicate solutions / resolutions / answers in a timely manner.Maintain domain specific knowledge by regularly attending relevant courses on audiology, fitting, balance, etc.Use CRM system to document and communicate product issues and complaints to internal stakeholders
