Overview Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. Are you looking to join a team where you help customers use the latest technology, where you receive cutting edge training and where you re empowered to make a difference? Can you learn to drive the highest technical quality and put the customer at the center of everything you do? Do you want to use best-in-class productivity technologies and tools to collaborate anywhere and in the most efficient way? If so, the position is for you! We need enthusiastic people to provide technical leadership to our customers. We need you to assist them on their digital transformation journey and ensure their modern work solutions are optimized and healthy. Cloud Solution Architects (CSAs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CSAs provide technical support including risk assessments and tuning to operate and optimize a custmer's cloud or on-premises environment. Theprovides support delivery services as well as technical readiness through a Customer's Support contract. services can be delivered either remotely or on-premises. Microsoft Customer Experience & Success is looking for a CSA to help Microsoft Enterprise Support Customers to deploy Copilot, expand Teams and VIVA with general knowledge about M365 suite. Qualifications What we are looking for Passion for new innovative technology and drive customer transformation Strong project management and crisis management skills Ability to travel domestically and internationally and work with different cultures and customers (up to 25%) Ability to communicate with a variety of different audiences and strong presentation skills. Demonstrate effective balance between business and technical acumen. Ability to lead and motivate technical communities. Ability to effectively recognize and adapt to change and in constant learning mode. Qualifications Proven track record in successfully planning, deploying, operating, and optimizing M365 solutions. Experience in systems development, network operations, software support, IT consulting Bachelor's degree in Computer Science or equivalent. Analytical Problem Solving Proven trach record of building relationships with senior IT and business decision makers Ability to explain complex topics in ways that can be understood by technical and business decision makers. Exceptional verbal and written communication skill and fluency in Spanish and English Change Management, transformation, trusted advisory, and customer focus skills to influence on Consumption / Adoption M365 Customers Technical Subject matter expertise in at least two of the following : Large scale Microsoft 365 M365 Security and compliance Copilot M365 VIVA Phone System on Teams Teams deployment Responsibilities A Cloud Solution Architect is a skilled technical expert who delivers proactive services to help customers plan, deploy, operate and optimize their Microsoft 365 solutions. It is a customer facing advisory role delivering unique value by removing hurdles and accelerating usage of M365 solutions to deliver customer value and outcomes. As a CSA, you will be part of a local Customer Success team which helps Microsoft customers successfully realize their business outcomes. Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect #J-18808-Ljbffr
