Concierge Agent (M/F) - (Barcelona)

Empresas: Hotel Mandarin Oriental Barcelona What will be the main functions you will perform in your position? - Provide guests access to all that Barcelona's and Cataluña has to offer. - Offer a warm, sincere and personalized welcome to all guests. - Create special conversations with guests, which identify personal preferences in order to record in each guest's profile history. - Have an in depth knowledge of directions, travel time, cost and various forms of transportation. - Maintain a constantly updated database with extensive information about city highlights. - Demonstrate firsthand knowledge of the recommendations with thorough research. - Is proactive and able to anticipate the complete requirements to make the experience a success. - Enquire as to the success or enjoyment of the recommendations made. - Maintain a consistent and sufficient level of brochures, maps and handouts. - Knows how to work with GoConcierge Software. - Is knowledgeable of all in-house and arriving guests. - Is aware of all daily events in the hotel. - Arrange tickets for theatre, sporting events and local attractions. - Make and confirm dining reservations. - Arrange for package delivery and pickup for guests. - Provide guests with a confirmation card for dining reservations, transportation, theatre tickets, etc. - Communicate all important details to management and colleagues. - Maintain a clean, neat and organized desk. - Act as a guide when guests ask for direction and physically assist them to their destination within the hotel. - Provide clear directions for all guests travelling outside the hotel. - Respond to all guest needs and requests. - Other activities as deemed appropriate by the Chief Concierge or Director of Rooms. - Other projects as assigned by the management of the Hotel. Requisitos : - Good knowledge of Barcelona -Fluent in English and Spanish -Flexibility -Teamwork