Printful is an on-demand printing and fulfillment company that helps people turn their ideas into brands and products. We empower thousands of businesses—from iconic brands like Coca-Cola and MTV to small business owners working out of their living rooms.Our team is at the heart of our success. You'll be part of a culture where everyone is respected, included, and encouraged to grow. We value continuous learning, uphold a high work ethic, and have fun along the way.If you're motivated, forward-thinking, and have a drive for excellence, Printful is the right workplace for you. Our business keeps growing, so we're looking for a skilled Content Moderation Lead to join our international Customer Support team.The goal of the Content Moderation team is to ensure customers adhere to our acceptable content guidelines and copyright restrictions. We do this through manual and automated moderation processes and collaboration with other teams.Your daily tasks will include: Leading, coaching, and mentoring the Content Moderation team members, including conducting 1:1s, performance reviews, and team meetingsLeading and coordinating team projects, organizing communication and documentation, and implementing procedures to enhance the work of the team and the customer experienceAnalyzing the team's performance KPIs and metrics, making recommendations, implementing necessary work and schedule adjustmentsProcess auditing and improvement initiative executionIntroducing new processes and decision-making flows to comply with legal obligations and balance between business needs and individual priorities/valuesWhat we expect from you: Experience with managing people or teamsUnderstanding or background in work with legal agreements or legal languagePrior experience in content moderation, preferably in a leadership or supervisory roleUnderstanding of online content platforms, social media trends, and digital content creationExperience in developing and implementing content moderation policies and proceduresAbility to balance the principles of free expression with the need to maintain a safe and respectful online environment and consider business decisionsExcellent written and spoken English skillsStrong communication and time-management skillsStrong critical thinking skills to identify emerging content risks and develop proactive strategies to address themPassion for providing excellent customer serviceWhat we offer: Health Insurance that includes dental workAll the resources and tools to perform your tasks (choose between Mac or Windows)An opportunity to work remotely or in a welcoming office in Sant Climent de LlobregatFlexible working hours (start your day as late as 10 a.m.)Gym membershipDay off on your birthdayPossibility to work abroad for 90 days each yearEmployee discounts for 300+ premium productsRoom for professional growth (conferences, workshops, mentoring, guest lectures)Exciting team-building events and parties you'll never forget !Printful is an equal-opportunity workplace . We're committed to diversity and inclusion and make our hiring decisions based solely on qualifications, merit, and work experience.If you think you'd excel in this role, send us your resume and a cover letter in English, showing us why you're the right person for the job!Interested, but don't think this is the right fit for you? Feel free to share it with friends and check out other open positions at Printful. We're always looking for creative and driven minds to join our ever-growing team!PRINTFUL CUSTOM PRINTING SL (NIF/CIF: B67440115)#J-18808-Ljbffr
