Crew Back Office & Quality Manager

You'll manage manpower distribution across Vueling's bases as per crew supply and demand, oversee personnel and lead projects to digitalize employee experience and enhance operational efficiency.Welcome to this recruitment process with Vueling!Applying is your first step to having the opportunity to join thefirst Top Employer airline in Europe.We hope the information you find here encourages you to apply so we can get to know you and stay connected.Let's start by getting to know us better!At Vueling, we love things to happen.We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.Job PurposeYou will lead administrative processes within the Cabin Crew department, emphasizing digitalization and accurate manpower distribution. Your role involves overseeing personnel and projects to support efficient operations. You will manage the accurate distribution of manpower across different bases, aligning with crew supply and demand. Additionally, you will spearhead projects aimed at digitalizing employee experience to enhance operational efficiency while ensuring compliance with safety standards and regulatory requirements.Main AccountabilitiesAchieve full adherence to all regulatory andorganisational requirements, enhancing overalldepartmental compliance.Maintain seamless operational transitions duringchanges, ensuring minimal disruption andcontinued compliance.Ensure that all operational manuals are current,comprehensive, and fully compliant with existingregulations.Foster a strong, cooperative relationship with regulatory bodies and successfully address all audit findings promptly.Consistently maintain high standards of safety and regulatory compliance across all cabin crew operations.Ensure all cabin crew members receive therequired training, thereby enhancing theircompetencies and compliance with safetystandards.Deliver projects on time and within budget,contributing to the continuous improvement ofcabin crew operations.Efficiently allocate and manage manpowerresources, ensuring optimal staffing levels thatsupport operational demands.Streamline back-office operations, improvingefficiency and support to frontline cabin crewmembers.Uphold the highest standards of safety andcompliance in all activities, mitigating risks andenhancing operational integrity.Make the department managed a better place towork.Main Responsibilities - TasksEnsure compliance with all departmental processes andprocedures in accordance with applicable regulations, IOSAstandards and recommendations from other superiororganisations.Oversee and control the Management of Change (MOC)processes within the Cabin Crew department.Develop, review, and update manuals and departmentalprocesses to align with both regulations and departmentalneeds.Serve as the primary point of contact for regulatory authoritiesand coordinate audits to address concerns or findings.Monitor safety and compliance within the Cabin Crewdepartment.Lead or participate in projects related to cabin crew operations.Determine and manage the cabin crew manpower budget (newentrance, reinstated and upgrades to SCC) in coordination withthe rostering department.Manage and coordinate cabin crew back-office processes andpersonnel.Ensure that all activities within the scope of the role comply withrelevant compliance and safety standards.Organize and manage the team, promoting their development,teamwork and communication, between their collaborators andthe rest of the Company.Perform any other responsibility or function that is assignedinherent to the job.EducationBachelor's degree in Engineering, Aviation Management, Business Administration, or a relatedfield.ExperienceRelevant experience in team-management roles.Experience managing supply-chain-typeprocesses.Ideally, but not a must:Previous experience in cabin crew operations, quality management, or regulatorycompliance within the aviation industry is preferred.Experience in coordinating and managing training programs for cabin crew.Proven track record of maintaining compliance with aviation safety and operationalstandards.Team management.Teamwork.Organisation and structure.Flexibility.Problem solving.LanguagesFluency inEnglish and Spanish.OtherThe ideal candidate would bring:Understanding of applicable law relevant to aviation and cabin crew operations.Basic knowledge of Microsoft Office and general informatics skills.Familiarity with aviation regulations and standards, such as IOSA.Knowledge of AIMS (Airline Information Management System) or other Vuelingsystems.Knowledge of SMS (Safety Management Systems) and Compliance Monitoring as perIOSA ORG 1.6.2.LocationLevelEvery single person who works with us is unique. And we want your experience of working at Vuelingto be just as unique. Our employee benefits include staff travel, discounts, flexible working model and much more! Want to learn more? click hereWe have won the award for the " Best Low-Cost Airline in Europe 2021 " at the Skytrax World Airline Awards, the world's largest annual airline passenger satisfaction survey.We will continue to work hard to always offer the best customer experience!At Vueling, we're not just any airline -we're part of the IAG group , which means you've got plenty of chances to grow and develop your career within the group. Join us at Vueling and be a part of this exciting journey.Our work environmentWe know that a good working environment is vital to foster employee engagement, productivity and overall wellbeing. Our spaces reflect our energy and innovative spirit to provide a welcoming and pleasant working environment.Great Professionals. Great people.Our team is not only made up of experts in their field, but also of people who inspire and uplift those around them. The perfect combination that makes a positive impact on our workOpportunities for training and developmentWe offer each person who joins our team the opportunity to grow, to develop, to learn. Because we believe in people, in their talent, we want to see them shine, being their best professional version.Flight benefits:Our team get ready to start flying by booking benefit flights as soon as joining us.Variable compensation:To add to the fixed compensation, our team have variable compensation according to your role, company and individual performance.Vueling Flex:We know life changes, so we are able to adjust our benefits each year to your personal and family situation – Health insurance, training, transportation and much more.Vueling Discounts:We know there is also more to life than work. That's why we have access to our discount platform where we can find more than 400 offers in different categories such as travel, shopping, training, and many more!Make it Healthy:Our programme focuses on our team and our well-being! It includes:Gym,Nutrition, Physiotherapy,Acupuncture,Psychology support,Medical service, etc.Diversity & InclusionWith a team of more than 60 nationalities and more than 51% of the positions occupied by women, there is no doubt that we have the perfect scenario for growth and innovation.Commitment with sustainabilityAt our core, we are a sustainable-oriented company, dedicated to reducing our environmental impact. Through the use of Sustainable Aviation Fuels (SAF) and the efficiency of our fleet, we actively contribute to achieving our Net Zero 2050 goal.At Vueling,we invite you to fly to your full potential through self-development and pursuing your professional passion. We invite you to celebrate your unique strengths, work as a team to overcome challenges and achieve your goals for the greater good.We practice our values every day , create the best working environment and are ready to support you with what you need to shine and make us shine with you.About VuelingWe're one of the top ten companies in Catalonia, and we're part ofIAG,one of the world's leading aviation groups.We areone of Europe's leading low-cost airlines,with special relevance in the Spanish domestic market, as well as in France and Italy.We fly direct to over 140 destinations in 30 countries in Europe, North Africa and the Middle East.As part of IAG, we've led the way in setting a target ofzero net emissions by 2050.Our purposeis about more than just providing a transport service; it's about connecting tonew adventures, reunions, firsts.It's about who we are.Founded in 2004Co-workers 4500Operations·Viladecans - BarcelonaCrew Back Office & Quality ManagerYou'll manage manpower distribution across Vueling's bases as per crew supply and demand, oversee personnel and lead projects to digitalize employee experience and enhance operational efficiency.Loading application formAlready working at Vueling?Let's recruit together and find your next colleague.#J-18808-Ljbffr