You Lead the Way. Weve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success.Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day.And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Go above and beyond at a company that sets the standard for customer-first serviceAs a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount.As the face of the company, you can create positive interactions with our customers every dayfrom curating a unique travel or lifestyle experience to helping them with their everyday needs.And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.Find your place in service on #TeamAmex.How will you make an impact in this role?Responsible for processing new account applications in line with anti-money laundering regulations using a variety of strategies, tools, and systems.Tasks include a mix of front office and back-office tasksDeliver world-class customer service, whilst responding to Customers inquiries and problems on inbound, outbound calls, emails, and system processingSupport customers through the application journey as well as processing and analysing the applicationsComplete Anti money laundering and risk verifications on new account applicationsBuild meaningful relationships with our customers by offering custom solutions and to negotiate a positive outcome for the Customer and American ExpressNavigate a computerized data entry system or other relevant applicationsUphold the Data Protection and Privacy Act for our CustomersUpdate systems accurately and efficiently Identifying process gaps and raising issues to leadershipPrioritize to adapt to the ever-changing environmentGreat teammate and solution orientedMinimum QualificationsFluent in French written and oral skillsDemonstrate personal excellence by remaining positive in difficult situationsNavigate multiple systems and digital tools to service our customersPreferred QualificationsMin intermediate English and / or Spanish desirableExperience with French Anti-money laundering regulationsCustomer service experience in French market desired but not crucialResults oriented and KPI driven performerDisplay a passion to serve by delivering outstanding service in every interaction with our customersThe ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basisStrong interpersonal, communication and listening skillsStrong verbal and written communication skillsAssertiveness to handle difficult conversationsExcellent negotiation, influencing and resourcefulness skillsProactive, analytical, and problem-solving skills with strong attention to detailOutstanding organizational skillsConfidence to work in a virtual, multicultural environmentProven track record to deliver a high efficiency and quality work under minimum supervisionWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.#J-18808-Ljbffr
