Customer Care Representative

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a German-speaking Customer Support Representative in Barcelona.Position: Customer Support RepresentativeLocation: Barcelona, SpainEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Handle incoming B2C user requests via telephone/emailLog call details onto case management systems and provide response and resolution within SLA to customerSolve requests/incidents that require a higher level of technical knowledgeSupport technical enquiries and manage incidents of the client's product, car electrical chargersProgress / close service requests to a satisfactory conclusion on call management systemProactively update customers with status and resolution progressMonitor / progress all open queries in queueEscalate potential service issues to appropriate levelEnsure contractual SLA is maintainedRespond to any reasonable task posed by the assigned managerAchieve an excellent customer satisfaction levelRequirementsHave a proficient or bilingual level of German and advanced level of EnglishPossess excellent customer care skills, knowledge and awarenessHave adequate professional experienceAre able to implement and manage changes in processesAre responsible and possess independent work habitHave good communication and team skills, flexibility and stress resistanceFollow the security rules of the companyBenefitsExcellent remuneration package based on experience, skills and performanceIndefinido contractSchedule from Monday to Friday 08:00 - 20:00 (weekly rotative) and on weekends (one per month) from 09:00 to 18:00Dynamic and creative team with a positive and friendly atmosphereFull paid training on the company and the project you'll be working onGuidance and tools to reach your full potentialRelocation support for candidates from abroad