Customer Experience Expert - German Operations & Support · Malaga · Hybrid Remote

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?
What do we have to offer? An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package. A dynamic environment: flexible working hours and working from home – everything is negotiable Learning opportunities: through an individual development plan and professional training Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx! What do you have to offer? Ideally, you've got 1-4 years of experience in a similar role. You possess strong customer-focused communication skills that leave a positive impression. Fluent in written German, with a good written command of French, and English for company communication. Empathetic, with the power to put yourself in our users' shoes and solve problems effectively. Naturally curious and always up for a challenge—because figuring stuff out is your thing. Good problem-solving and analytics, with the skills to handle anything that comes your way. You're an exceptional team player, yet equally adept at thriving autonomously when the situation calls for it. You're all about getting stuff done, and you're not afraid to roll up your sleeves and dive in. Structured and organized, but you're not afraid to shake things up when it's time for a change. Open to learning new stuff and ready to bring some fresh energy to the team. Which task can you expect? As our Digital Customer Support Specialist, you're the most valuable player of ensuring our products not only work but rock. Here's what you'll be doing:
Making user needs your top priority and center to deliver exceptional experiences. Handling incoming support requests like a pro, because our users deserve nothing less. Digging into support ticket data to guarantee top-notch customer satisfaction. We're not stopping there. We're eager to hear your innovative ideas on how to elevate our performance in every aspect. From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.

#J-18808-Ljbffr