Customer Experience Specialist For Fintech Company (Dutch Native)

Do you see yourself working at the forefront of fintech and Customer Experience? While doing this at weWow, the coolest startup in Valencia? Then keep reading.weWow has started a new project; for a company called OPP, a scale-up that is innovating rapidly in the field of online payments. We are looking for Dutch-speaking CX specialists who can always provide their customers with a solution.Why you don't want to miss this opportunity?First of all, because you will be working in a place where you can make an impact. We are a startup. We have only been trying to deliver the world's best customer service for 3 years. So from day 1, we are open to your ideas on how to grow even faster as a company.WeWow also offers an international working environment. Yes, your customers speak Dutch and English. But your colleagues are from all over the world. You can experience working with dozens of nationalities and build your own international network.And can hard work go hand in hand with fun?Of course! Because we understand that you and all your colleagues leave a lot behind to come to Valencia. That is why we offer a lot of activities and extras. That's how you'll really get to know your colleagues. Here's a preview of what we have to offer:Spanish classesMindfulness classesGreat Friday evening drinksFitness bootcamps to stay fit and activeWhy you don't want to miss this opportunity:Work at a tech startup where you can develop and there is room for your ideasImprove your professional skills: communication, innovation, and implementation of new technologyAn international working environment with 20+ nationalitiesAn amazing adventure in one of Europe's most beautiful citiesWorking in a close-knit and start-up teamFree lunch and breakfast at the officeWhat do you have to do:Support B2B customers over the phone, email, and chatCommunicate with customers to find the best solution to their problemConstantly brainstorm with your colleagues to improve the Customer ExperienceTroubleshooting, innovation, and change management are part of the daily business You will use the latest technology and AI integrations and become an expert in this fieldControl and handle payment inquiries from sellers and buyers through various client platforms Responsible for Trustpilot reviews improving overall company NPS through excellent serviceFlagging and escalation of customer queries and coming up with suitable solutionsMapping and improving business processes to enhance customer journey and satisfactionNative level Dutch, and C1 English Customer service is in your DNA and you have some experience alreadyExcellent communication skillsAn interest in innovation (think chatbot-integrations)You are proactive and solution-orientedYou can think outside the box to always find a solution for the customerA technical background is an advantageYou are proficient with computers and can type at lightning speed