.Job PurposeThe Customer Implementation Manager oversees the successful execution of new implementations, managing both customer-facing and non-owned projects within the designated area. This role involves close collaboration with Commercial Managers, Customer Service Managers, and other stakeholders to ensure seamless integration of new accounts. Responsibilities include managing complex internal and customer-facing projects, providing customer liaison for satisfaction, and serving as the key contact point during implementation and execution phases. Additionally, the manager ensures staff comprehension of SOPs and processes and maintains clear process documentation for implementation plans.Upholding business conformance is a key focus of this role.Location of this position is flexible to be either Valencia or Lille for the ideal candidate.Key Responsibilities:IT System Applications- Support system implementation / application demonstrations where required.- Be a monitoring conduit between the Client and Maersk EDI team to ensure the required outcomeof the project- Provide guidance to the Commercial team in terms of managing IT requirements for the new Clientand being responsible for its successful sign-off-Project Management and Implementation- Running Implementation projects in adherence to the Maersk implementation methodology as wellas Client requirements- Management of the project stakeholders within the agreed scope and timelines, ensuringappropriate reporting and documentation is submitted within the deadline- Writing and agreeing the content of the Standard Operating Procedures as well as supportingcreation of Internal Operating Procedures in conjunction with Customer Service, participation in thequarterly/yearly reviews between Client/Ops teams where needed- Provision of comprehensive status updates on all project and implementations to all stakeholders aswell as senior management when required- Ensuring post-implementation handover to Operational teams with full process review andalignment on the execution tasks, timelines and deliverablesCustomer Process Development- To support Maersk management structure and global operations in re-engineering existingcustomer processes to increase efficiency and drive down the cost to serve.- Become an 'Operational Excellence' ambassador and encourage operational and customer servicestaff to apply best practice- Actively seek out processes within internal or external environment that can be improved or streamlined using acquired knowledge and project methodology - Document, implement and control the new process rules and activities,putting clear roles and responsibilities in place along with applicable measurements - Taking accountability for a part of the Customer programs where required, scoping out, developing and finalizing projects with the whole supply chain structureSupport of new business/staff- To support new business activity within the customer service teams as required
