Keywords (e.g. Field sales Representative Montreal)
Within the Customer Experience Team the Customer Journey Manager works in close collaboration with the Product Marketing teams and all the business contributors connected with Cegid's clients.
The goal of this position is to understand, map, and optimize the customer experience across all interactions between Cegid and its clients, for a specific portfolio of solutions.
The main mission is to improve customer satisfaction and loyalty, thereby ensuring better retention and acquisition, though generating growth for Cegid.
The challenge we have for you Develop the vision of the customer journey: Gather "current" operational modes from Cegid stakeholders, design the "ideal" customer journey with them, and identify any gaps.Map out the customer journey in detail: Specify the needs in terms of tools as well as changes in processes to bridge the gaps.Collaborate with functional teams throughout the deployment phase of the journey to measure its effectiveness and make adjustments if necessary.Manage the overall project by mobilizing relevant resources and raising alerts if needed.Develop and keep the methodology up to date as it is utilized.PerfilExperience in digital transformation or change management;
Understanding of customer journey concepts to able to fast apply Cegid tools and frameworks;Excellent communication, facilitation, presentation, and leadership skills;Ability to work with cross-functional teams and manage multiple projects simultaneously;Strong analytical skills with a goal-oriented attitude;5+ years of experience in Consulting services or SaaS software publisher;Beyond professional skills, we are looking for talents who want to express their potential and explore possibilities with us;It is above all your curiosity, team spirit, and sense of customer centricity that will make the difference.VentajasAnnual bonus based on the achievement of goals;Hybrid and flexible work model;25 days of vacation per year;Access to online learning platforms and in house academy;Opportunities for training and certifications;Integration into a dynamic, enthusiastic, and continuously growing team.Idiomas Madrid
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