Customer Onboarding Specialist (Mandarin & Cantonese Speaker)

Are you passionate about communication and dedicated to ensuring customer satisfaction? Are you interested in the Talent Industry and Hiring Trends? Do you have strong language skills in Mandarin and Cantonese, along with proficiency in English? If so, we have an exciting opportunity for you in Barcelona!

Your responsibilities and impact as a Customer Onboarding Specialist will be: Ensuring the quality of client product integrationsProviding effective troubleshooting for customer queries related to their experienceMonitoring and overseeing client onboarding milestones to achieve objectivesLogging customer interactions in CRM systemsCollaborating with clients and internal teamsSkills, qualifications, and interests you need to succeed in this role: Proficiency in Mandarin, Cantonese, and English (written and spoken)1 year of experience in Customer Service, Sales, HR, or related fieldsFamiliarity with the talent industry and hiring trendsCRM platform experienceStrong data analysis skillsA deep understanding of the value of a positive customer experienceExcellent communication and listening skillsResidency in Barcelona or the ability to relocate soon with an NIEWhat's in it for you? Working hours (2 AM to 11 AM Barcelona time)Night shift allowances and possibility to work from homeIndefinite contractSupportive and inspiring work environmentConvenient location with access to public transportExtensive training and growth opportunitiesThis project not the best fit for you? Feel free to check our other opportunities or send us your CV to be considered for other projects or future opportunities

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