.Customer Relationship Coordinator (Intern) We are a leading wellness club in Dubai, dedicated to providing aholistic wellness experience. With state-of-the-art facilities,world-class trainers, and a focus on fitness and relaxation, we offera range of services including fitness equipment, group classes, spatreatments, and a super food menu. Join our team and be part of adynamic work environment where excellence and a passion for wellnessare valued.Job Description Join Our Team as a Customer Service Coordination Intern!As a Customer Relationship Coordinator, you will play a crucial role in managing and maintaining positive relationships between the company and its customers. You will serve as the primary point of contact for customers, providing assistance, resolving issues, and ensuring overall customer satisfaction. This position requires strong communication skills, attention to detail, and the ability to multitask effectively.Responsibilities:1. Serve as the main point of contact for customers, addressing inquiries, resolving complaints, and providing exceptional customer service.2. Coordinate and manage customer accounts, ensuring accurate and up-to-date information is maintained in the company's CRM system.3. Collaborate with internal teams, such as housekeeping, marketing and operations, to ensure seamless customer interactions and to identify opportunities for cross-selling or upselling.4. Proactively reach out to customers to gather feedback, assess satisfaction levels, and identify areas for improvement.5. Assist in the development and implementation of customer retention strategies, personalized communication, and customer outreach initiatives.6. Monitor customer interactions and trends to identify potential issues or areas of improvement, and escalate them to the appropriate departments.7. Provide training and support to customer service representatives, ensuring consistent and high-quality customer interactions.8. Drive membership sales by actively promoting and communicating the benefits of membership programs to existing and prospective customers.Requirements 1. Bachelor's degree in business, marketing, or a related field.2. Proven experience in a customer service or customer-facing role, with a track record of providing exceptional service and maintaining strong customer relationships.3. Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal teams.You will acquire:Hands-on Experience: Gain practical experience in customer service coordination within a professional setting, providing valuable skills for future career endeavors.Professional Development: Receive mentorship and guidance from experienced professionals, fostering personal and professional growth.Networking Opportunities: Interact with various departments within the company, expanding your professional network and building relationships with industry professionals
