Customer Relationship Management (CRM) Lead, EuropeAbout usAs one of Europe's fastest growing Greentech start-ups, Otovo is determined to make our dream of bringing solar energy to every home a reality.Otovo provides solar panels and batteries to homeowners and we use software and technology to make solar energy easy, affordable, and available everywhere.We make solar easy by providing tailored offers to customers visiting our website and entering their address. With our unique technology at the core of our business, we have removed the need for a home visit and can offer tailored offers to all customers through our website and on the phoneWe make solar affordable by providing a platform where installers compete on price and quality to get assignments. We also offer to homeowners an opportunity to rent the solar solution for a low monthly payment, delivering electric bill savings straight awayWe make solar available everywhere by quickly expanding our platform to new markets all over EuropeWe have come a long way since launching in 2016 — we're now serving customers in Norway, Sweden, France, Spain, Poland, Italy, Germany, Austria, Portugal, UK, Belgium, Netherlands and Switzerland.We need your helpWe seek a collaborative, knowledgeable, passionate and impactful European CRM Lead to join our Madrid-based pan-European Marketing team.This is a brand new role in which you will get to establish best practices and unlock tremendous business value in everything related to Otovo's omnichannel attraction and nurturing of leads and subscribers, engagement with existing subscribers & customers and optimisation of referral programs.In 2023 Otovo centralised pan-European marketing in Madrid and has built up a dynamic, ambitious, international/multilingual team of professionals who are passionate about being the very best team in the business and delivering on the mission of putting solar panels on every roof in Europe and a battery in every home. We deploy substantial budgets across the countries and are organised into channel teams across Performance Marketing, SEO, Partnerships & Affiliates, Content Studio, with Integrated Marketing/Comms and CRM activities in development. We also have on-the-ground Marketing Managers across our markets, with whom you will collaborate intensively on pilot projects and rollout of best practices.Your responsibilities will include:Develop the methodology, processes and ongoing operations to deliver omnichannel customer relationship management activities across Otovo marketsPartner with the Product team on HubSpot setup and administration and establishing usage best practices; be the principal company expert and user of HubSpot's Marketing HubCollaborate with Sales Enablement efforts and in-country local Marketing Managers on definition and rollout of global CRM best practices (leads nurturing as part of standardised sales flows)Establish and optimise ongoing lead magnet activities and newsletter campaigns, driving incremental subscriptions, activations and sales (in partnership with local Mktg Mgrs)Develop and scale innovative referral programs that turn satisfied customers into ambassadors who help their neighbours, friends and family to discover solar, driving incremental sales (in partnership with local Mktg Mgrs)Pilot, optimise and scale physical direct mail campaigns driving acquisitions and activations (in partnership with local Mktg Mgrs)Develop, test and utilise all appropriate customer communication channels, incl. email, on-site messaging, in-app messaging, app push notifications, SMS, etc.Who you are:A doer, an experienced CRM practitioner who has learned and practised your craft at a digital-first business, with first-hand knowledge of best practice in delivering business value from attracting leads and engaging subscribers & customersCombine a strategic approach with top-notch project management skills, hands-on execution and productive collaboration across the org (incl. local marketing teams, the centralised Product team & other marketing channels)Specific experience with scaled operation of the email channel, physical direct mail, referral programs innovation, community building, delivering incremental customers, transactions and revenueAdvanced knowledge of HubSpot and of the Marketing Hub in particularHighly analytical and commercial, at all times understanding business impact of activities and projectsSuperior oral and written communication skills and ability to lead and collaborate with colleagues across teams and countries; fluent in EnglishA self-starter able to take projects from idea to pilot to scaling, collaborating across the countries and cross-functionallyA builder at heart, excited to build new capabilities, processes and tools, delivering valueWhat's in it for you?You'll get to be part of our pan-European scale-up journey. We learn fast and encourage bold attempts and experiments: Otovo is a puzzle to work on and a riddle to solve. If you like that, you'll like it here.Here's some more of what we offer:More solar panels ? less global warming. You have a chance to make a meaningful contribution to the world.You'll work with enthusiastic colleagues from across Europe; passionate for their fields and eager to learn.Pension or health insurance coverage.Hiring processUpload your CV and submit your application here. I team will carefully review it and if you could be a good fit, we will start an interview process that looks like this:Introduction: a call with member of the HR teamFirst interview: with a senior member of the Marketing teamFollow-up interviews: with key stakeholders across Marketing and ProductPresentation: prepare and present your approach to CRM at OtovoFor the finalist, we'll call two references that you provide before we send you an offer.Help us help the world transition to renewable energy and submit your application today!#J-18808-Ljbffr
