Customer Service

Job summary
Multinational company in the life sciences sectorCustomer Service role with focus on customer support and order managementExcellent communication skills and experience in B2B customer service
Job seniority: associate level
Responsibilities
• Provide support to customers via phone and email• Process orders and track shipments• Manage customer accounts in CRM system• Invoicing, payment tracking, and accounting support• Stock management and purchasing operations
Requirements
• Higher education degree• Fluent in spoken and written Spanish and Catalan• Professional level of English• Proficient in Excel and ability to multitask• More than 3 years of B2B customer service experience
Key Skills Needed
• Excellent communication skills• Fluency in Spanish and Catalan• Professional English proficiency• Excel proficiency• Customer service experience
Benefits
• Opportunity to be part of a growing project in a major company• Monday to Friday, 9am-6pm work schedule• Social benefits: restaurant tickets and medical insurance