Customer Service In Barcelona (German Speaker)

You are dreaming about an experience abroad but difficult to know how: backpacking is an option but financially a bit tricky? Barcelona is known for it's international experience local vibe and our client is providing you this.
TasksYour responsibilities and impact as a Customer Experience Specialist will be: Supporting clients' activities by being the very first point of contact for their customers:
Answering incoming queries from customers and ensuring contractual SLA is maintained Identifying issues and providing solutionsEnsuring a high level of customer satisfactionBeing a team player and participating in the success of the team and project, e.g. proprovidingvide cover for absent colleagues together with the team and attending regular team meetingsRequirementsSkills, qualifications and interests you need to succeed in this role: A native level of German and an advanced level of EnglishKnowing IT platforms, equipment, and applications such as Windows/MS OfficeHaving previous experience in sales (up-selling and cross-selling) Being an attentive listener, comfortable and skillful at communicating with peopleBeing a team player with high social competenceBeing energetic, innovative and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Barcelona for an international career and life experienceBenefitsWhat's in it for you? Full-time permanent contract 40h/week, depending on the project possibility to work weekends and night shifts on a rotative schedulecompetitive salaryOpportunity to join an international companyAn open-minded and employee-oriented working environmentCareer development opportunitiesFeel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.

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