Customer Service Manager

Job Summary:
We are seeking a dynamic Customer Service Manager for our Manufacturing company to lead our team in providing exceptional service to our valued customers. The ideal candidate will oversee customer interactions, manage team performance, and drive customer satisfaction.
Responsibilities:
– Supervise and support a team of customer service representatives
– Develop and implement customer service policies and procedures
– Handle escalated customer inquiries and complaints
– Monitor customer service metrics and prepare reports for management
– Train, coach, and mentor staff to ensure excellent service delivery
– Collaborate with other departments to improve overall customer experience
Experience:
– Bilingual proficiency is a plus
– Proven ability to sell products or services effectively
– Experience in budgeting and managing financial resources
– Strong recruiting skills to build a high-performing team
– Excellent communication skills to interact with customers and team members
– Ability to analyze market trends and implement sales strategies
– Demonstrated experience in sales management and team management
– Excellent MS Office skills (Word, Excel, PowerPoint)
Join our team as a Customer Service Manager and be part of a dynamic environment where your leadership skills can shine. Apply now to contribute to our commitment to exceptional customer service.

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