Customer Service Specialist Createch Medical (F/M/D)

Innovation, Quality and Customer Focus are our pillars. If you are looking for a leading company to grow professionally and face new challenges, we offer you the opportunity to be part of CREATECH MEDICAL. You will join a young, innovative and enthusiastic team that truly encourages diversity and a powerful "can-do" attitude. Job Description We are looking for a Customer Care Specialist (f/m/d) to be in the front line when it comes to communicating and connecting with our customers. This is a 1 year contract. In this role, you will… Be responsible for the main telephone line and handle incoming calls or forward them to the corresponding department. Support and guide customers through all the steps: technical support for accessing and using our web-portal, guidance on software applications to ensure smooth user experience, optimal outcome and customer satisfaction.Informing customers about products/services.Handle customer feedback and complaints to provide the best solution.Collaborate with salesforce and across departments to ensure the best customer experience.Candidate Profile Be able to handle a high volume of calls and email traffic both inbound and outbound.2-3 years of experience providing customer service or support required. Dental background is preferred but not a must.Tech-savvy with adequate computer skills including: Microsoft Office and CRM. Enthusiastic about providing excellent support & service, always customer focused.Solution oriented problem solver mentality with logical skills and technical affinity.Patient, motivational and organized with ability to prioritize and multi-task, strong time management skills.Language skills As an international company, we have customers worldwide. Fluency in reading, speaking, and writing is required for the following languages: English/Spanish & French. Additional languages are a plus (German, Italian, Portuguese…).


#J-18808-Ljbffr