.OverviewWELCOME TO SITASITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.Ready to redefine air travel? The journey starts here, with you at SITA.ABOUT THE ROLE & TEAM:We are looking for a Customer Service Specialist to join our global Customer Service team in Barcelona. The Customer Service team works closely with the business to manage customers' satisfaction, ensure all customer feedback is addressed while improving and developing customer loyalty.Reporting to the Customer Service Regional Manager, you will be a part of an international team responsible for customer service with regards to SITA For Aircraft portfolio of products and services in the European region (addressing airlines, avionics manufacturers, resellers, and Air Navigation Service Providers customers).WHAT YOU WILL DO:Manage key Airlines, ANSPs and OEMs customers including large accountsManage aircraft services connectivity's and applications by monitoring and ensuring the product performance delivered to the customer is meeting the contractual commitments and defined services levelsManage customer satisfaction surveys, continuous improvement plans and advise on corrective actionsWork with customers to improve their aircraft operations by optimizing and expanding their use of SITA For Aircraft servicesCoordinate customer training needs for SITA For Aircraft products and servicesManage and perform regular services reviewsManage and produce identified reporting to clients and internal teams, including trend analysis, and service improvement plan action trackingParticipate in user workshops to validate customer requirements and to confirm specifications in cooperation with other expert teamsSupport commercial opportunities wherever requiredTravel to client sites for meetings, team meetings, and industry eventsQualificationsEXPERIENCE:Strong Communicator – you have excellent presentation skills, enjoy providing support & recommendations to clients and can represent SITA in front of customers and at large or senior level audiencesCustomer FocusedCollaborative – you enjoy working on multi-country, multi-disciplinary, multi-cultural teams and projects
