Your roleWe are looking for a Customer Service Specialist Spain (m/f/d) in or around Barcelona. This position is a fixed-term contract for about 1,5 years due to a parental leave.
Join the centralized customer service team for multiple European countries, serving as the primary point of contact for our Spanish customers and partnersIdentify and assess customers' needs, handle complaints and provide constructive feedback to maximize their satisfactionFollow the standard interaction guidelines and use the right tools to provide solutions and alternatives within the agreed Service Level Agreement, follow up on open tasks to ensure resolutionBuild sustainable relationships and trust with our business customer accounts through open and interactive communicationHelp to develop guidelines and processes for responding to emailsEnsure proper categorization of all customer issues and reporting on most relevant topics/requestsTransfer the voice of our customers into central functions as marketing and product development, interacting with those teams to provide exceptional serviceImprove customer's satisfaction and reviews in cooperation with the marketing teamProvide Sales and account support for our European sales activitiesRegularly share best practices with the rest of the CS team Your profile3+ years of previous experience in customer service or customer supportNative level Spanish and fluent English skills - additional languages such as German, Swedish, Dutch or Italian are a plusGreat interpersonal and communication skills to support the customer team in an agile, fast paced and dynamic environmentCustomer orientation and ability to respond to different types of charactersAbility to multi-task, prioritize and manage time effectivelyTeam player, but also the ability to work independentlyKnowledge of commonly used systems in Customer Service such as Salesforce Lightning and Atlassian (JIRA, Confluence) Why us?Work with a purpose and help creating a fair used car market for everyoneA very pleasant atmosphere in an international team (27 nationalities) - we work together, we win together, no jerks allowed!We stand for diversity and inclusion in all its dimensions, we see it as a strength for our teamsWe offer flexible working options in a home office setting - work from your home in or around Barcelona and meet other members from team CARFAX in the city from time to timeGreat team events like our famous annual Hike Day and Christmas Party in MunichOur benefits will promote your…
Financials: Company-supported pension plan, life- and private health insuranceHealth: Financial support for sports and wellness activities | Free counselling at life and wellbeing challengesWork-life Balance: Flexible and family-friendly working hours with additional days off for special occasions and volunteering | The possibility to work from abroad up to 2 months a year… and many more!
How to applyAre you ready to disrupt the way Europeans buy and sell used cars?
If so, take a detour from the daily grind andapply today, including your CV, salary requirement and earliest possible starting date! A cover letter is not required, but we are always happy about a few words telling us why our vacancy and company is interesting for you.
A Fair Used Car Market For Everyone.
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