Company DescriptionShiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.Job DescriptionTo support our ReviewPro team, we are looking for a young minded, vibrant, high-energy, proactive and detail-oriented Customer Success Coach, with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro products.ResponsibilitiesResponsibilities include: Primary point of contact for our accountsEstablish a trusted advisor relationship with each of your assigned accountsAbility to monitor the status of onboarding of a client and help them finalize any outstanding itemsProvide training to our clients on the ReviewPro tool and key hospitality best practicesIncreasing the adoption and engagement of features and functionality of the ReviewPro toolConstant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone, email, etc)Regular communication to clients on new featuresWork closely with the Account Management Team to follow up on bugs and issuesIdentifying upsell and cross-sell opportunitiesSupporting the renewal process in collaboration with the Account Management and Sales TeamsQualificationsProfessional level of Spanish and English.Another language is a plus.Empathetic, people oriented, great relationship builder.Preferably, you have experience in account management or customer success role.Preferably with experience in the Hospitality industry.Strong aptitude for technology.Results driven.Experience with Salesforce.Com.Self-Starter.Hands-on attitude.Positive attitude.Networking skills.Additional InformationChallenging and creative technology environment with a great deal of freedom and responsibility.Flexible work schedule/hybrid working modelFree coffee, fresh fruit at the office Brand new office located in the center of BarcelonaInternational team and fantastic work environmentTeam building activities and charity donation programsWellness sessionsAll necessary equipment such as laptop, additional monitor and other accessoriesSummaryType: Full-timeFunction: Information Technology
