Customer Success Manager, Construction - Benelux/NordicsMadrid, Community of MadridCustomer Success Manager, Construction - Benelux/NordicsMadridMadrid, Community of Madrid, ESJob Requisition ID #24WD76990Position OverviewWe are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. Reporting to the Manager of Construction Customer Success Territory, you will build lasting and meaningful relationships throughout a diverse portfolio of AEC organisations in EMEA, with focus on Benelux & Nordics. You will develop and manage the Customer Success Plan and partner with the Sales Executive to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Construction Cloud platform and documenting value delivered. ResponsibilitiesBe accountable for the relationship health of a selected portfolio of accountsDevelop Customer Success Plans, with documented value deliveredImprove Autodesk Construction Cloud Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and functionality in useMitigate any churn risk and guide expansion discussionsBecome an expert in our Autodesk Construction Cloud Platform, in current functionality and roadmapMinimum QualificationsIn-depth knowledge of the construction/con tech industryProficient in problem solvingFamiliar with the Construction Technology EcosystemExperience communicating the value of technology and its features to customersAbility to travel when requiredExperience in building face-to-face relationships with customersPreferred QualificationsProfessional proficiency in Dutch or Swedish3+ years experience in the Construction Industry or Construction Technology Industry - (i. E. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)Advanced knowledge of AEC workflows and awareness of BIM solutions focused on ConstructionExtremely beneficial would be detailed understanding of our ACC Platform or similar CDE and Construction/Project Management solutionsThe Ideal CandidateYou are passionate about digitisation and progress in the construction industryYou are comfortable proposing and building processes that will allow our organisation to grow, and collaborate with numerous team members, both internally and externally on site or in the board roomYou have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investmentConfidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussionsExcited by technology and happy to get into the product detail#LI-IS1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package. Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). SummaryLocation: Spain - RemoteType: Full time#J-18808-Ljbffr
