Sales Operations | Full Time | Job Id: 20751 Experienced
Why Join Us?As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
This is a high-visibility individual contributor position within the global Customer Success organization. As a customer success manager, you will work with Check Point's customers to ensure they realize the value and benefits of Check Point's security solutions. Your main responsibility will be to accelerate the customer's value realization of the Check Point products and services and to help Check Point continue to grow its customer community.
If you want to make the world a safer place – you belong with us.
Key ResponsibilitiesRegularly engage with key customers, partners, and Check Point stakeholdersPlan and execute post-sale onboarding processesBuild with customers their implementation goals and roadmapsProvide reporting on adoption and retention, to customers, partners, and Check Point peersLead customer-facing quarterly business reviewsProactively identify adoption challenges and leverage peers and partners to help customers overcome challenges that impact implementation timelinesBe accountable for the resolution of customer issues, including escalationsSupport the Sales Organization's efforts to drive awareness of Check Point solutionsShare customer input with Check Point stakeholders in order to improve Check Point's offeringsQualifications5+ years of relevant experience in the Cyber industry in roles of customer service/customer success / SalesFluent English and Spanish, excellent communication skills and ability to foster positive business relationshipsTechnical skills and an IT industry background preferredExperience analyzing and optimizing the existing processes in the Customer Success departmentHighly organized and able to multi-taskSelf-driven and proactive naturePatient and active listenerAbility to work independently in a high-velocity environmentWillingness to travel abroad from time to timeDon't meet every requirement? No problem. We're committed to fostering a diverse team of individuals. If you believe you have what it takes to thrive in our passionate, fun, remote-friendly, and fast-paced environment, we encourage you to apply. Your unique perspective might just challenge our preconceptions about who belongs in this role. #LI-SS11
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