Hey, this is Alberto,Customer Success Lead at Bdeo. Our Customer Success team is part of a customer-facing team that boasts performing professionals with eclectic backgrounds and skills, making it able to manage diverse clients and different challenges in several geographies.
You may be wondering... What we are looking for?
About the role
As a Customer Success Manager at Bdeo, your mission is to empower our customers to derive maximum value from our products and services. You will serve as the primary liaison, offering top-tier product and technical guidance, expert project management, and strategic business insights. Your core responsibility is to cultivate robust, enduring partnerships with our clients, guiding them through pivotal stages such as pilots, launches, and growth phases.
Key Responsibilities:
Project Management and Results Optimization: Lead and manage customer projects, ensuring optimal results across all stages of their journey. Monitor customer activity closely to facilitate the achievement of best-in-class outcomes. Revenue Growth and Expansion: Drive revenue growth by facilitating the expansion of customer operations within the installed base. Proactively identify and capitalize on upsell and cross-sell opportunities, shaping plans for customer growth, expansion, and retention. Strategic Relationship Building: Develop and nurture strategic relationships with customers to understand their businesses and maximize their Return on Investment (ROI). Communicate key insights to customers, ensuring they leverage Bdeo's technology to its fullest potential. Churn Mitigation and Customer Health Monitoring: Minimize customer churn by conducting in-depth analyses of potential risks and implementing mitigation strategies. Identify, track, analyze, and report customer health metrics, actively collaborating with the Product team to enhance the customer experience. Communication and Training: Ensure customers are well-informed with the latest product updates and training materials. Act as the trusted advisor for Bdeo's customers, offering support during both opportunities and challenges. About you
Qualifications:
Bachelor's degree. +3 years of experience in Customer Success Management, Business Analysis, or Project Management within Enterprise B2B SaaS or tech consulting. Familiarity with technical digital solutions; comfortable discussing APIs and data insights. Strong affinity for KPIs and a proven ability to leverage them for decision-making. Skills:
Exceptional organizational skills with an unwavering commitment to meeting deadlines. Proven ability to make business decisions, demonstrating a track record of identifying gaps and developing high-impact solutions. Excellent communication skills in both Spanish and English. Personal Traits:
-Passion for driving company growth by ensuring customer satisfaction.
-A deep sense of accomplishment in resolving customer issues.
-Strong interpersonal and relationship-building skills.
If you are a results-oriented, technically adept individual with a passion for customer success, we invite you to join our team at Bdeo. Apply now to contribute to our mission of empowering businesses through innovative solutions.
???? About Us:
- Our mission is to empower insurance companies, providing them with the capability to accelerate and automate processes thanks to Visual Intelligence.
- We have two main lines of business: Property Solutions and Motor Solutions.
-We are present in more than 20 countries!
- & we are proud to have a multicultural team of #Bdoers, with around 11 nationalities!
- Listed at AIFinTech100 Global 2021, DIA TOP 100 Insurtechs to Watch in 2021 & Gartner: Vendor Cool 20. And they said: that we are one of the companies with the potential to transform a whole industry thanks to technology!
-Winners of South Summit Mx 2019 and "Best Insurtech - Most disruptive" in South Summit Madrid 2019
-We are walking this way with Kfund.vc, Blackfin & Big Sur Ventures, as our main investors (and we could not be happier!)
-We are proud of having a culture of:
Thinking BIG and being BOLD
Always go to the EXTRA mile
CARING about each other
LASER focused on customer success
About the Process
1. Conversation with our HR manager
2. A chat with our Customer Success Lead
3. Practical exercise and presentation
4. If all goes well… we will send you an offer!
Our benefits
If you join us, you will be able to enjoy the following perks:
? Holiday:
Besides the 23 days of vacation per year (plus Spanish public holidays), you will enjoy:
Paid time off on the 24th & 31st of December
Paid time off on your birthday (you will have to take to the office an awesome birthday cake, in return)
Organisation:
Flexible working hours (Entry 8 am-10 am until 5 pm-7 pm)
Intensive working hours on Fridays & Summer (8 am - 3 pm)
Hybrid work-from-home methodology (3 days per week plus 6 complete weeks per year).
Perks:
Private medical & Dental insurance policy (Adeslas)
Flexible compensation scheme: meals, transport, training, and kindergarten *(Cobee)
Fruit, cookies, tea & coffee every day!
About Training:
A budget per employee per year to enjoy any activity that you think could be useful to improve your training in your position (books, events, courses...).
An internal training plan based in useful knowledge for everybody in the team.
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