Customer Success Specialist

MultinationalBarcelona - HybridFull time - PermanentAbout the company:World's leading specialist in air transport communications and information technology.Mission:Advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle.Create a relationship of trust with customers, anticipate needs, and act with agility and flexibility in the face of any situation that may arise.What we are looking for:? Ability to handle service requests, solve problems, and manage risky situations in a timely and professional manner.Excellent communication and customer relationship skills.Knowledge in ITIL systems.? Preferable experience in aviation and IT/Telecommunications.Solid technical experience and problem-solving skills.About you:You love interacting with clients: Main point of contact, ensure effective communication, and understand client requirements.2-4 years in IT Background.Strong knowledge of Network and Infrastructure is a must.Experience with troubleshooting and incidence management directly with clients.? Knowledge in the Cloud. Azure is a plus.Proficiency in English.Benefits:? HolidaysBonusMedical PolicyPension PlanWorld-class learning.#J-18808-Ljbffr