Customer Support & Kyc Processing Agent - Finnish + English Speaking

Here at GIG, we are constantly looking for talent to join our CS & KYC team.Are you new to the iGaming business, or are you looking for new challenges in your career?Send us an open application for a chance to an interview and a priority in the recruitment process when a new role opens in our department.You'd be really excited to – Put the customer first.Making sure the customer leaves satisfied with your quick help, knowledge, and soft skills.– Maintaining quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.)– Manage daily tasks and priorities that include dealing with live chats and emails, monitor the progress and ensure KPIs and SLAs are met.– Work in a fast-paced B2B focused environment, where you will be given the opportunity to upskill yourself in the KYC and Payments area, alongside our customer service tasks.You're really awesome at – Collaborating to solidify our team spirit and our ability to communicate clearly with other stakeholders across the business, working together, pushing each other forward when we face challenges.– Keeping yourself motivated.You have a purpose and a hunger to learn and develop.– Communicating both written and verbally in English and Finnish.You're also good at – Problem solving – Having an eye for details – Being flexible – as you will be required to work 3 different shifts (namely morning, evening and night) – Working independently Benefits Great career development opportunities Hybrid working model International Health Insurance Health and Wellbeing Package (350 EUR per year) Birthday Day Off Me Time - 1 day off per year Lunches in the office for free