Customer Support & Kyc Processing Agent - Finnish + English Speaking

Here at GIG, we are constantly looking for talent to join our CS & KYC team. Are you new to the iGaming business, or are you looking for new challenges in your career? Send us an open application for a chance to an interview and a priority in the recruitment process when a new role opens in our department. You'd be really excited to – Put the customer first. Making sure the customer leaves satisfied with your quick help, knowledge, and soft skills. – Maintaining quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.) – Manage daily tasks and priorities that include dealing with live chats and emails, monitor the progress and ensure KPIs and SLAs are met. – Work in a fast-paced B2B focused environment, where you will be given the opportunity to upskill yourself in the KYC and Payments area, alongside our customer service tasks. You're really awesome at – Collaborating to solidify our team spirit and our ability to communicate clearly with other stakeholders across the business, working together, pushing each other forward when we face challenges. – Keeping yourself motivated. You have a purpose and a hunger to learn and develop. – Communicating both written and verbally in English and Finnish. You're also good at – Problem solving – Having an eye for details – Being flexible – as you will be required to work 3 different shifts (namely morning, evening and night) – Working independently Requirements Based in Malta Benefits Great career development opportunities Hybrid working model International Health Insurance Health and Wellbeing Package (350 EUR per year) Birthday Day Off Me Time - 1 day off per year Lunches in the office for free