Customer Support Manager (France & Spain) Customer Support · Yego Barcelona Headquarters

.About YEGOToday, Urban mobility is one of the most dynamic and strategic sectors, as our cities continue to grow, air and noise pollution levels soar and public space shrinks. Responses to these challenges are therefore increasingly urgent and complex.The main challenge is to propose efficient alternatives to the private car while at the same time providing innovative solutions aimed at protecting public space so that everyone can find their place and enjoy it in complete safety. The different micro-mobility solutions contribute to building a dynamic, modern, ecological, multimodal and noise-free urban environment.YEGO was born in 2016, when shared mobility as a light vehicle was still in an experimental phase, with the mission to facilitate and rethink access to ecological and responsible micro-mobility, in harmony with cities and their inhabitants, offering an ecological and elegant shared motorbike service for everyone.In 6 years we have already converted more than 10 million daily journeys into unique experiences in 8 European cities and metropolitan areas in Spain and France: Barcelona, Valencia, Seville, Malaga, Bordeaux, Paris, Toulouse, and Nice. With a strategy of progressive development, constant and controlled growth and a solid economic and financial model, our company is today one of the most experienced in the European market. Innovation, quality, safety and attention to local needs are values anchored in YEGO since the launch of the service.Since 2022, YEGO has been officially recognised in France as a "société à mission", i.E. a company with a purpose. Our raison d'être, formalised in our statutes, is to work for the provision of an urban electric transport service that is sustainable, safe, adapted to all publics and respectful of the environment and users. Around this project, we are building a united, dynamic, diverse, inclusive and committed team in which everyone, regardless of their origin, gender, religion, orientation, age or ability, can thrive and serve our mission to make our cities healthier.Within the framework of our activity and growth, our customer support service, which has an increasing number of staff, is facing global problems affecting both the Spanish and French activities (management of accidents, parking problems, fines, etc.), which are key to achieving our global quality objectives. Therefore now we arelooking for a Global Customer Experience Manager.MissionThe mission of theGlobal Customer SupportManager is the supervisionthrough the national team leaders of the customer support service team, which currently consists of around 30 people of French and Spanish nationality. It includesorganising the tasks of the service, creating and ensuring the correct implementation of harmonised and efficient processes aligned with the company's objectives and local regulations