Customer Support Officer Commercial · Tunstall Eagle Farm · Hybrid

.About usAs part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.Purpose of the roleProvide exceptional phone and online support and service to a wonderful group of clients, to support their non-emergency enquiries relating to medical alarms. You will explain Tunstall's products and services to our valuable current and future clients so that we are offering the right products to the right people.The role is worked full-time between the hours of 8am to 5pm, Monday to Friday. There's no weekend or evening work and some remote hybrid working opportunities are available once fully trained for employees that have the right equipment and internet.What there is:That feel-good feeling to help people who need itGreat training and onboarding to the teamAmazing and supportive leadersWarm leads and great clients - no cold calling!ResponsibilitiesBe a primary point of contact (via phone and email) for product and service enquiriesEngage with clients and key stakeholders to provide end-to-end support to complete the onboarding process for new alarmsRespond to new and current client telephone calls and online enquiresAccurately complete all documentation and admin requiredRecommend the most suitable products, explaining how they work to existing and new clientsThe successful candidates will have:Engaging 'people person' with the ability to demonstrate empathy and patienceProven experience in customer service or salesExcellent resilience and listening skillsAbility to think on your feet and make decisionsComputer literate with the ability to pick up new systems quicklySuperb phone manner and attention to detail with written communicationsHave a positive, team-player mindsetWhy us?Above Award rates paidGreat induction and orientation process to welcome you onboardFree onsite and close-by street parkingOpportunities for training and developmentFun and regular staff events - we love food!Onsite gym and coffee machineInstant and yearly recognition awardsWarm and friendly cultureFree counselling serviceDiscounts and benefitsDiversity & InclusionWe're passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall you'll find a place where you're valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower...They're unique. No one else is them, and we think that's special