Valsea is a global technology consultancy based in Marbella (Spain) that consistently delivers engaging digital experiences for our clients.Our strategy seamlessly integrates software design and engineering to create innovative andtechnological solutions.
Our expertise is our people. Everything we do is done in-house, from start to finish. Trusting in our staff is a big part of our corporate culture and success.
We are united by the mission to "do cool stuff". We're defined by our core principles and values, which reflect in our products and teams. We are forward-thinking, open-minded and embracing of new tech, and passionate about building aglobal culture.
Do we sound cool (we are!)? Take your career to the next level and come and join us.
About the role: We need a customer support representative working remotely from anywhere in LATAM.
Customer support representatives are the front line of communication between the company and its customers, and play a critical role in building and maintaining a positive relationship with clients. The main responsibilities of a customer support representative include answering customer inquiries, providing product information and technical assistance via live chat and emails through Zendesk service desk platform, while checking relevant customer information in our Back Office.
As a Customer support representative you also escalate complex issues to corresponding departments via Slack. You must also be proficient and possess a good understanding of the company's products and services.
In addition to excellent communication and problem-solving skills, a successful customer support representative must possess a strong customer service orientation, be patient, empathetic, and able to work well under pressure.
What you'll do: Assisting our global customers with their queries. Solving customers' concerns in a timely and friendly manner. Using internal tools to assist and take ownership of customer enquiries. Resolving customer complaints. Escalating queries when necessary. Promoting safer gambling. What you'll bring: Outstanding communicator, highly proficient in written English. Flexible schedule and adaptability. Team player Passion for delivering exceptional customer service. Willingness to learn. Extra knowledge and skills: Experience with Customer Service and Responsible Gaming processes and tools. Previous gaming industry experience. At Valsea, we care about diversity and inclusion, fostering an environment where unique perspectives and talents thrive. Join us in creating a workplace where everyone can shine and contribute to our collective success. Protecting your privacy and the security of your data is a longstanding top priority for Valsea. Please consult our Privacy Notice (https://valsea.teamtailor.com/data-privacy) to know more about how we collect, use and transfer the personal data of our candidates.
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