Customer Support Specialist - French Speaking

.It's with that in mind that Beyond is looking to add a Customer Support Specialist to join our growing Support Team. We pride ourselves on providing an outstanding customer experience and as the world and travel landscape shift around us, so too do the needs of our customers. This role plays a key component in ensuring that our customers not only survive but thrive in this environment.Before reading further...Beyond is passionate about diversity and cultivating our team's potential. If you're hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!As our Customer Support Specialist, you'll be responsible for:Providing thoughtful, empathetic, and personalized email and chat communication to Beyond usersActing as the first point of contact for all technical support questions for our largest customersResponding to technical inquiries efficiently and concisely, while following the appropriate escalation process to ensure customers' needs are met in a timely mannerDocumenting learnings to assist troubleshooting efforts of other team membersTroubleshooting integration-related questions and inquiriesManaging the requests/questions of our clients in a timely manner adhering to SLA policiesProactively create expert customer content (e.G. support center articles, videos, webinars) to guide our customersFurther developing customer support processes as our customer base continues to growProviding live support over ZoomAssisting our team translate Beyond content into FrenchOwning performance to goal on customer satisfaction metrics (CSAT, SLA) and suggest ways to drive improvements in our metricsSo what kind of person are we looking for in this role? The person who will be successful in this role will:Strive to reinforce our expertise, professionalism, and thoughtfulness in each interaction with customers and partnersHave a natural curiosity and desire to find the root cause of a problemLike working with numbers and can use your strong interpersonal skills to communicate clearly and effectively with clientsBe comfortable fielding inquiries from enterprise-level customers and handling integration-related questionBe interested in personal and professional growth