Customer Support Specialist - Multilingual (Barcelona, Spain) - Night Shift

.Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution.At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experience across all charge point brands and we empower charge point owners with a full-fledged solution to attract users and seamlessly manage usage, pricing, availability, and transactions.We've closed a huge Series B round! 80M EUR and soaring! Our journey so far? An expansion across various markets, prestigious #ISO27001 and B-Corp certifications, and proactive tech revolutionizing the EV charging experience. Not to mention, our growth has skyrocketed 6X since the last round, nearing 1 million monthly charging sessions, and 1,000 #EV drivers joining us daily! Monta will use the EUR 80M funding to double down on its successful software-only strategy by strengthening investments in all markets and improving and expanding its product to new sectors ready to embark on an electrified futureDo you enjoy helping people and have experience in delivering excellent customer support?Monta, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their office in Barcelona, Spain. As a Customer Support Specialist for Monta, you will be providing exceptional support to Monta's diverse clientele, ensuring they receive the highest level of service while resolving any inquiries. Monta is a company that has a mission to make charging electric vehicles as seamless as driving them, and as such, value constant innovation and creativity. With this in mind, you will be working alongside a team of senior profiles within the EV industry, who are passionate about revolutionizing the charging experience. This is an excellent opportunity to join a company that values both its employees and customers while playing a critical role in changing the EV market.(Some) of the things you will be doing:Provide support via multiple communication channels, including email, live chat, and phone.Engage with potential customers to answer any queries they may have about Monta products and services.Troubleshoot technical issues reported by Monta customers, providing positive customer experiences in addressing their concerns.Guide customers in setting up their charging stations, ensuring that all the instructions are clear and straightforward.Be the first point of contact for customers experiencing issues with their charging stations, escalating issues to the appropriate team as needed.Work collaboratively with other teams to ensure customer satisfaction, including the development team to report on any product bugs or shortcomings.Create knowledge base articles and update internal documentation in support of the customer experience.You are fluent in English and either Danish/Swedish/Norwegian/German/French/Spanish