.IT Support Specialist, Retail Operations - Madrid, Spain page is loaded IT Support Specialist, Retail Operations - Madrid, Spain Apply locations ESP - Madrid - Calle de la Princesa time type Full time posted on Posted Yesterday job requisition id JR0119389 Are you skilled at blending the intricate elements of a diverse system into a coherent framework ? Are you eager t o util ize your expertise to enhance our operational efficiency? Join Western Union as a Retail Operations Specialist. Western Union empowers your journey. Role Responsibilities Ensure effective deployment of Western Union Money Transfer services and products through business partners. Maintain service quality aligned with strategic objectives and standards. Spearhead the creation of new efficiencies, streamlining end-to-end processes to optimize agents' costs. Oversee implementation of global service delivery projects on a regional scale. Provide product-related communication and support ongoing and upcoming initiatives. Role Requirements Prior experience in operations or related fields requiring project management. Ability to manage multiple projects concurrently and thrive under pressure. Proficiency in project management, Prior experience in money transfer products, and digital development is preferred Excellent organizational and time management skills. Proficiency in data analysis and in Microsoft Office suite, especially Excel. Excellent interpersonal and communication skills for collaboration with internal teams and external partners. Fluency in English and Spanish. Portuguese is a plus. We make financial services accessible to humans everywhere. Join us for what's next. Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers' experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.Westernunion.Com/ Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.Westernunion.Com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment
