Description Job description:The mission of the team seeking this role is to provide world-class support to customers for a growing start-up.The key objective of the Customer Support Agent is to resolve users' issues and provide constant support.NOTE: You must have an EU-passport or a permanent residence permit in Spain ResponsibilitiesTo contribute individually, and as a team member, to demonstrate excellent Quality and Productivity standards that meet, or exceed, client requirements.To provide users with solutions through information-gathering, analytical troubleshooting and query researchTo deliver a high-quality, smooth, unique and flexible customer experience.To protect confidential and sensitive information and materialsTo demonstrate excellent attendance and punctualityTo operate with honesty, integrity and transparency in all aspects of the work. Duties:To handle queries via the client's tools and systems (currently through phone calls and email)To proactively contribute to the achievement of agreed Service LevelsTo complete all training requirements deemed appropriate for the role, at induction and ongoing.To perform any other ad hoc tasks as required for the execution of the client contract. Essential competencies:The suitable candidate must have a deep-rooted passion for delivering success.The suitable candidate will have formidable experience and working knowledge of:Excellent communication & interpersonal skills, and highly customer-focusedExcellent organizational skillsQuality focus and Policy adherenceAnalytical skills and a keen focus on problem-solving; goal- & service-orientedUnderstanding of, and continuous contribution to, team successFlexible, innovative & adaptable to a wide range of topics and tasksAbility to efficiently work to specified project delivery deadlinesProficiency in Microsoft Office suiteExcellent attention to detailMust be a good team playerExcellent time management skills Essential skills and abilities:Leaving certificate, or equivalent, and a minimum of 12 months' Customer Support experienceBusiness qualification desirableHigh fluency in Danish and in English, with excellent comprehension (verbal and written), spelling, grammar and punctuation.Ability to deliver information at customer's knowledge level in an understandable mannerAbility to apply a logical problem-solving approach to identify the root cause of an issue and reach a resolution promptly.Ability to function in a fast-paced environmentStrong interpersonal skills, with an ability to think independently and follow through effectively What's in it for you:work for an exciting startupScandinavian work mentalitySupport with registration in SpainGrowth opportunitiesAre you interested in more information about the opportunity?Send your application today and we'll contact you to discuss it. About Nordic Jobs WorldwideNordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon.We match the most exciting jobs with Nordic talent worldwide.We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
