If you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.What makes our ride unique? ð Our culture and strong values. We have an ''office-first'' culture and we place collaboration at the center of everything we do! We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift! We work with high intensity and have fun along the way.We also celebrate the wins (a lot!). We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. ðªOur career development philosophy. We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams! We embrace opportunities to move the needle and make an impact beyond our scope. ðOur commitment to being a force for good. Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. We invest in doing good by dedicating time and resources into social and environmental initiatives. We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.YOUR MISSIONIn this role you will be part of the Commercial Team at Glovo Headquarters, that is focused on growing and retaining Long Tail Glovo partners. You will be directly responsible for overseeing, challenging and rethinking the processes & tools of the Long Tail operational landscape, based on solid data driven conclusions, so that they can be implemented on a global scale.THE JOURNEYSupport on the implementation of Glovo's Long Tail proactive call framework on a global scaleBuild the bridge between local stakeholders and foster standardization and best practices sharingProvide data based insights and inputs to identify improvement potential on a global and local levelBuild and prepare the necessary requirements to adjust CRM's functionalities according to operational needsAnalyze and promote necessary adjustments of existing operational processesDevelop new processes within the proactive calls' scopeSupport on the definition of new standards and guidelines that may have a direct impact on the teamsWHAT YOU WILL BRING TO THE RIDEBe an active change managerProblem solver, data-driven with an analytical approachKnowledge in either Python, SQL or LookerOrganized and detail-orientedHigh level of excel skills requiredCustomer Service or Sales experiencePreferably experience in FMCG, food-hospitality or on-demand delivery industryEffective English written and communication skillsGood communication skillsDetermined to get things done: no job is too big or too smallGreat interpersonal skillsComfortable working in a high growth and high-performance start-up with a fast paceBusiness Consultancy experience is a plusIndividuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.We believe driven talent deserves:Ð An enticing equity plan that lets you own a piece of the action.? Top-notch private health insurance to keep you at your peak.Ð Monthly Glovo credit to satisfy your cravings with zero delivery fees on all Glovo orders!ð³ Cobee discounts on transportation, food, and even kindergarten expenses.Ð Discounted gym memberships to keep you energized.Ð?Flexible time off (uncapped vacation days), the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!ðª Enhanced parental leave, and office-based nursery.?Online therapy and wellbeing benefits to ensure your mental well-being.Ð An external learning budget to fuel your thirst for knowledge and personal growth.Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.G., she/her/hers, he/him/his, they/them/theirs, etc).So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!
