Delivery Manager For Data & Ai

• Leading and managing service delivery teams: he/she oversee team members, assigning tasks, monitoring progress, and providing guidance to ensure smooth service delivery.Identifying and resolving service issues: Proactively monitor service performance, troubleshoot problems, and implement solutions to minimize downtime and disruptionsRisk management: Proactively identify and mitigate potential risks that could impact service delivery.The SPGI DAI Delivery leader is responsible for all things relating to delivery of Data & AI solutions to clients in the geography. This means delivering revenue, profit and maintaining utilization and NPS scores meeting the set targets.• The SPGI DAI Delivery leader is accountable for the DAI services business which includes offerings, assets, sales, and delivery for regional clients.• The SPGI DAI leader will mentor Data & AI Solution architects and wiill also  support the selling process of services and licenses in the growth sales plays.• The SPGI DAI leader will act as liaison point with Client Engineering to position Expert Labs as early as possible in the sales cycle, to maximize the chances of signing a billable project to bring the MVP to production.The SPGI DAI Delivery is a mixed role combining responsibilities in services sales and delivery.Managing client escalations: They address client concerns promptly and effectively, finding solutions and ensuring satisfaction.