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DEPARTMENT MANAGER PUERTO BANUSCompany: Celine Country / Region : Spain City : PUERTO BANUS Business group: Fashion & Leather Goods Contract type: Permanent Job Function: Retail Experience required: Minimum 5 years Reference No.: CELI03863 Date of publication: 2024.03.07 PositionCELINE IS A FAST-GROWING FRENCH AND LEATHER-GOODS COUTURE HOUSE THAT BELONGS TO LVMH GROUP DRIVEN BY A NEW HOLISTIC AND CREATIVE PROJECT LED BY HEDI SLIMANE, ITS ARTISTIC, CREATIVE AND IMAGE DIRECTOR.
CELINE'S AMBITION IS TO BECOME ONE OF THE MOST ICONIC LUXURY BRANDS WORLDWIDE.
TO MAKE THIS VISION A REALITY WE ARE LOOKING FOR ENTHUSIASTIC, AGILE AND PASSIONATE PERSONALITIES WHO ARE EAGER TO EVOLVE IN A DEMANDING ENVIRONMENT.
YOUR WORK ENVIRONMENT AS DEPARTMENT MANAGER, YOU WILL BE AN AMBASSADOR OF THE BRAND.
A BUSINESS DEVELOPER RESPONSIBLE FOR THE SALES OF ALL CATEGORIES, WHO WILL LEAD BY EXAMPLE, SPENDING MOST OF THE TIME ON THE SHOP FLOOR DEVELOPING THE BUSINESS AND CLIENTS PORTFOLIO.
IT WILL WORK CLOSELY WITH THE OPERATIONS TEAM TO ENSURE ALL PROCESSES IN STORE ARE MATCHING THE COMMERCIAL AMBITION (STOCK, ROASTERING, PROCESSES COMPLIANCE ETC.)
Your impact Business Developer: LEAD BY EXAMPLE, CONSTANTLY DEVELOPING SALES OF YOUR CATEGORYREGULARLY ANALYZE YOUR CATEGORY'S PERFORMANCES AND IMPLEMENT THE RIGHT ACTION PLANS WHEN NEEDEDRECRUIT, DEVELOP AND RETAIN YOUR CLIENTSIMPLEMENT CLIENTELING ACTIONS AND ENSURE THEIR IMPLEMENTATION AND FOLLOW-UP BY THE SABE THE LINK BETWEEN THE STORE MANAGEMENT AND YOUR DEPARTMENTLEAD AND MANAGE THE DEPARTMENT STAFFCREATE AND MAINTAIN A POSITIVE AND MOTIVATING WORK ENVIRONMENTDEVELOP A STRONG TEAM SPIRITREGULARLY COACH EACH MEMBER OF YOUR TEAM ENSURING THEY OFFER THE CLIENTS THE UTMOST EXPERIENCE IN STOREIDENTIFY THEIR STRENGTHS AND INTERESTS TO ORIENT THEM IN THE RIGHT CAREER PATH, AS WELL AS THEIR SPECIFIC TRAINING NEEDS TO SUPPORT THE STORE MANAGER IN BUILDING THEIR TRAINING PLANBUILD A LOYAL CLIENTELE, LEVERAGING ALL CLIENTELING TOOLS FROM THE CRM TEAMESTABLISH A CLIENT-CENTRIC MINDSET IN STORE TO ENSURE THE HIGHEST LEVEL OF CUSTOMER EXPERIENCE AND ACHIEVE CLIENT RETENTION OBJECTIVESACT AS A CELINE AMBASSADOR IN YOUR LOCAL MARKET, BY PROACTIVELY REPRESENTING THE BRAND IN RELEVANT LOCAL ACTIVITIESBE AWARE OF THE COMPETITIVE LANDSCAPE AND MARKET TRENDS
ProfileKEYS FOR SUCCESS
A brand promoter and clients ambassador: PROMOTE THE BRAND INTERNALLY AND EXTERNALLY IN YOUR DAILY ENVIRONMENTBE THE AMBASSADOR OF ITS CULTURE AND VALUESENSURE AN EXCELLENT AND CONTINUOUS CUSTOMER EXPERIENCELEAD BY EXAMPLE: SPEND AT LEAST 95% OF YOUR TIME ON THE SHOP FLOORGUARANTEE THAT EVERY CLIENT RECEIVES THE UTMOST EXPERIENCE IN STORE FROM THE MOMENT HE/SHE ENTERS TO THE MOMENT HE/SHE LEAVESHELP THE STAFF SUCCEEDING IN ENGAGING AND CONNECTING WITH THEIR CLIENTS TO INCREASE THEIR LOYALTYHANDLE DELICATE CUSTOMER SITUATIONSGUARANTEE STORE IMAGEENSURE THAT THE IMAGE OF YOUR DEPARTMENT IS CONSTANTLY CONSISTENT WITH BRAND GUIDELINESGUARANTEE THAT STORE STAFF ATTITUDE MEETS BRAND VALUES AND STANDARDSA process owner: ENSURE THAT ALL THE PROCESSES ARE COMPLIANT WITH THE INTERNAL POLICIESINFORM YOUR TEAM ON THE PROCESSES AND ENSURE THEIR FOLLOW-UPHANDLE ADMINISTRATIVE RESPONSIBILITIES OF YOUR DEPARTMENTGUARANTEE STOCK SAFETY, ACCURACY AND COMPLIANCEMANAGE DAILY CYCLE COUNTSSUPPORT THE STORE IN ENSURING THAT YOUR STOCK IS IN LINE WITH YOUR DEPARTMENT'S COMMERCIAL AMBITIONORGANIZE AND PLAN THE ACTIVITIES OF YOUR DEPARTMENTSUPPORT THE STORE MANAGEMENT IN DEFINING THE STAFF SCHEDULECOMPETENCIES: HIGH PRODUCT AND FASHION SENSITIVITYCOMMERCIAL AWARENESS AND BUSINESS SENSESTRONG SELLING SKILLSABILITY TO MANAGE AND DEVELOP TEAMS (COACHING)CLIENTS-CENTRIC: ABILITY TO UNDERSTAND AND GO BEYOND THE CLIENTS NEEDS TO OFFER THEM THE UTMOST CLIENT EXPERIENCEORGANIZATIONAL SKILLS, SENSE OF PRIORITIES AND AGILITYGOOD INTERPERSONAL SKILLS, OWNERSHIP, EMPATHY AND CURIOSITYLANGUAGES: FLUENT IN SPANISH AND ENGLISH IS REQUIRED; A THIRD LANGUAGE WOULD BE A PLUS
WORKPLACE : PUERTO BANUS
WORKINH HOURS : FULL TIME ( 40H)
Additional information OUR ENGAGEMENT CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
CELINE recruits and recognizes all types of talent and singularities.
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