.Concentrates in driving business growth and the development of talent. Spends time in reviewing and assessing overall team performance.Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups (e.G. HR, IT, etc.)Concentrates in engaging and developing teams and individuals. Expected to perform review of core processes, complex ad hoc work, and all other client requirements, as needed. Provides consistent feedback on accuracy and timeliness of outputs made by the teamMonitors overall teams' results and performance based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others). Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals.To facilitate and assist various Depositary processes of complex clients and conduct all work in accordance with IQ-EQ Philippines Inc. policies and procedures, as needed.As a people manager, the Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed.Ensures balanced work allocation across their teams and reallocates resources accordingly.Core ResponsibilitiesResponsible for the preparation of complex reporting requirements, when necessary.Monitors the timely and accurate deliverables of their teams, and intervene, as necessary.Acquire knowledge to become specialists of their designated clients' requirements and deliverables.Monitors their teams' compliance as they follow procedures and checklists following regulatory requirements of the clients the team's handle.Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. Seeks knowledge and expertise for their own professional development.Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activitiesMonitors the development and assigned trainings of their teams.Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders.Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed.To be able to effectively communicate and relate with various stakeholders of the team. Maintains and enhances relationships through crucial conversations.Monitors that all client cluster requirements are thoroughly being reviewed and follows standards.To act as an alternate for the Head of Delivery based on business needs which may include cluster client responsibilities, administrative tasks, and team management
